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Top rated hotels in Covilha

Lam Hotel Dos Carqueijais - Serra da Estrela
3.8/527 Reviews
Location, service and restaurant is excellent, but the hotel structure, in particular the quite old and noisy room, has some variety of breakfast but does not regularly rest.
Hotel Covilhã Dona Maria Affiliated by Meliá
4.3/554 Reviews
Hotel service, the surrounding environment and other aspects are very good ~
Luna Chalets da Montanha - Serra da Estrela
4/517 Reviews
Ficar neste chalé foi, sem dúvida, uma das piores experiências que já tive em hospedagens. Pagamos 900 euros por 4 dias esperando conforto, aconchego e uma experiência romântica na serra, mas o que encontramos foi descaso, falta de estrutura e inúmeros problemas que tornaram a estadia um pesadelo. Começando pela cozinha: simplesmente não havia itens básicos. Apenas UM saco de lixo para toda a estadia de 4 dias, o exaustor do fogão não funcionava, e tivemos que cozinhar com a janela aberta para evitar que o alarme de incêndio fosse disparado. Detalhe: fazia -1°C lá fora! Não havia sal, açúcar, toalha de louça, nem sequer duas taças de vinho – o mínimo que se espera de um chalé na serra. Havia uma máquina de café, mas em momento algum fomos informados que precisaríamos trazer cápsulas de casa ou sequer qual a marca da máquina. Descendo a serra para ir ao mercado seria nossa única opção, mas com o clima horrível, isso se tornou inviável. Até mesmo lavar louça foi um desafio, porque não havia onde secar os utensílios. O simples ato de cozinhar ou limpar tornou-se desconfortável e frustrante. Qualquer tarefa básica no chalé parecia um obstáculo. No banheiro, o desconforto era igualmente gritante. Não havia tomadas, secador de cabelo, ou qualquer tipo de aquecimento. Tomar banho no frio intenso foi um verdadeiro desafio, tornando algo simples em uma experiência desagradável. Para piorar, durante a noite a salamandra desligou, deixando o chalé em temperaturas congelantes (-3°C). O ar-condicionado não era suficiente para aquecer o ambiente. Liguei para a recepção inúmeras vezes a partir das 9h da manhã, mas meu problema só foi resolvido às 17h – quase no final do dia! Quando, enfim, trouxeram os pellets para a salamandra, ainda tive a infeliz surpresa de ter que pagar 10 euros por eles! É inadmissível que, em um hotel localizado na serra, no meio do frio, o hóspede precise pagar a mais para ter o mínimo de conforto térmico. Além disso, a limpeza era precária. O sofá estava imundo, cheio de manchas, a mesa tinha uma substância grudada misturada com cabelo, e a varanda estava cheia de bitucas de cigarro. A geladeira não fechava corretamente e, para resolver, tivemos que colocar uma cadeira na frente da porta para mantê-la fechada. Mesmo assim, acordamos e percebemos que os alimentos dentro dela ficaram congelados ou parcialmente descongelados. A televisão era velha e cheia de manchas pretas, praticamente inutilizável. Resumindo, nada no chalé era funcional ou confortável. Desde cozinhar até dormir, tudo foi uma experiência desconfortável. O preço exorbitante que pagamos não reflete de forma alguma o serviço oferecido. O descaso com o hóspede é absurdo, e o mínimo que se espera de um lugar assim é conforto básico – o que claramente não existe aqui. Jamais recomendaria este lugar a ninguém. Foi uma experiência frustrante, decepcionante e absolutamente revoltante.
Luna Hotel Serra da Estrela
4.1/576 Reviews
The hotel is old and overdue for renovation. The pool, part of which is advertised as outdoor, is actually covered by a blurry plastic hood. For all this I would have given it three stars, but the story I describe below completely disappointed me. I drive an electric car and before arriving I phoned the hotel and made sure that there was a charger. When I arrived and asked at reception to charge, I was told that there was no charger, or rather that there was, but it was for the hotel's internal use only. I pointed out that I had called and clarified in advance and that I was expecting charging at the hotel and I only had 10% left now. The lady went off to call the manager. I was refused to charge and the only option they offered me was to go to another hotel where they said there were public charging facilities. I went there, but they also refused to provide a charger, telling me that their charger was also for internal use only. I went back to the hotel, ending up wasting almost all my remaining charge. Informed the lady at reception that I had a fully discharged car and needed a charger urgently. I asked to speak to the manager directly but I was refused. She called the manager again and informed me that I was allowed to use the charger, but for no longer than one hour during dinner. That was enough to drive to Covilha, and fast charge there. I ended up spending the whole evening on this problem and came back late at night. I was completely disappointed with the totally awful attitude. Firstly it is impossible to imagine a large and expensive hotel that doesn't have a charger. Secondly I was given false information on the phone. But most importantly, the hotel staff, particularly the mysterious manager on the phone felt absolutely no guilt for the situation and was completely indifferent to the situation in which he put the guest. And stubbornly refused to simply allow his equipment to be used to save the situation. I would like to know the name of the manager who was so indifferent to guests, forcing them into a helpless situation and spending hours of their time to resolve it, but unfortunately he avoided direct contact and was hiding behind the receptionist. The situation took place on 27.12.2022.
Puralã - Wool Valley Hotel & Spa
4.2/541 Reviews
We stayed at this hotel in October 2022. We had room #214. The good : Check-in was fast. The staff at the lobby is great. Friendly and helpful. The room was very clean, there is a mini-fridge and a safe in the room. No carpet. Nice bathroom with good water pressure in the shower. The room has a strange configuration with the window being at an angle but it is still very functional. You can open the window. Comfortable bed. Reliable Wi-Fi. USB ports available in the room. Grocery store about 10 minutes away walking. Breakfast buffet is good although the selection is limited. The bad : Nothing really bad to say about this place beside that the room we got was smaller than usual, but not a problem for us. I would definitely recommend this place.

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