O7 Aloe Corralejo

2nd time staying here and it has greatly deteriorated, currently on a 2 week holiday here. The food, is so boring, I'm not fussy at all but it's the same food every day and not good quality,always cold or lukewarm, already dreading going for dinner etc after 2 days as the foods so poor Swimming pool is freezing and unswimmable, even though it said when booking the holiday it was heated, swimming area has a lot of rubbish, not much to do when you can't swim, so we are bored. I know you get what you pay for but this holiday still cost 5k+

The owners comments to the reviews on here, which are clearly AI generated, seem to promise change but clearly nothing is really progressing at this hotel. All of the reviews are true- this is a budget hotel and has its issues, but you get what you pay for - this was the cheapest all inclusive winter sun holiday we could find at the time of booking. I’m not going to repeat the comments already given, as they’re all true. A Christmas decoration fell off the ceiling when I was in breakfast and was inches away from hitting my baby in a high chair. The management team made zero effort to apologise after the matter. The lifeguards on our first day had no issue with my son going down the water slides, however on day two and from then on they didn’t let any kids under the age of 9, regardless of height, go down. I complained to the receptionist who told me to tell my holiday rep as there was nothing they could do with them being an external company. I asked to see the owner, who was in the building, and he refused to speak with me and instead passed the message on to say I should speak with the holiday rep. I did this, I explained that I had no issue with the safety rules of the slides, but I had a big issue with the way my complaint was dealt with. The holiday reps then asked the hotel to give a gesture of goodwill to us, which the hotel refused. All we wanted was a face to face apology that their customer service was below standard on this occasion, and my holiday rep explained this to them. I’m fully expecting a reply on here which seems to allude to progression in the future and a tone of “we will strive to be better or learn” instead of taking some ownership that their customer relations is poor. It’s a shame- I don’t mind being at a budget hotel, but their lack of ability to deal with anything in person is disappointing and a reply on this review is too little too late. It means nothing, I’d rather they didn’t reply but instead email me- I completed their satisfaction survey and still haven’t had a reply.

Normally I don’t post reviews however after seeing hotel response to one I felt it only right to add in ours. We were also apprehensive about booking this holiday due to reviews and it was a mixture for us in all honesty. The rooms we had no issue with, the location isn’t bad but be prepared for a walk to main town especially with little ones in tow. There’s a great park nearby that’s almost complete. The hotel decor is outdated and chairs are old and stained especially in reception and entertainment area. We didn’t stay for entertainment so can’t comment on that. The food/dining area however is where we had issues with. The outside area suffered with cleanliness issues, many mornings we were met with dinner from the night before on the ground and also often dirty utensils on the table as if they were clean. I get things can be an oversight however when this happens repeatedly it gets to be a concern. High chairs also weren’t cleaned great we always wiped down ourselves. The inside area however was a lot cleaner and any spills from buffet were cleaned. The food was the same but to be expected but we did get food poisoning during our stay. This was reported to reception alongside an allergen incident and receptionist said they would speak to the chef also no comment was made about other people becoming ill. However the main issue for us was allergen awareness. My son (aged 1) and I both need gluten free, I had emailed the hotel months before our arrival and we said upon arrival. There was allergen signs up however my son had eaten gluten as he had a bad reaction after a few days there. I wonder if some signs were mixed up as some days chips were gluten free and others they weren’t, same with fish bites. This made us apprehensive eating for the rest of the holiday. I also spoke with staff to clarify if things were gluten free. There was an incident one day with the jelly covered in cake remnants I understand this can happen and staff can’t control that but I would urge the catering staff to think about placement to ensure this doesn’t happen as it becomes cross contamination. I did make staff aware of this and I received fresh jelly from the kitchen which was great and very much appreciated. I did notice this was moved the following nights. I would urge the hotel to go over allergen awareness and think of placements of utensils and food items to reduce future incidents. Also as a note for any future people who are gluten free you can ask at breakfast and they can get you bread roll and muffins that are gluten free. Overall it was good to get away but sadly we wouldn’t return to this hotel

Honest review after seeing all Karen’s out there we we’re really apprehensive after seeing all the negative reviews about this hotel AFTER booking here as a family holiday & a celebration holiday for my 30th birthday … I can honestly say that this hotel is amazing, food is delicious little bit repetitive but which all inclusive isn’t, very clean and tidy & staff work so hard you never see any of them stood around doing nothing. I have seen some reviews about ants/insects in room and I can honestly say we haven’t even seen a fly. Rooms could do with an update BUT I think this may be ongoing as we have seen painters and workmen on site doing bits so think they have listened to the reviews about this. Shops are only a 15/20 minute walk and also the beach. Overall I would gladly give this hotel a 9.5/10 but with room upgrades I’d happily change it to a 10. We will definitely be returning. Gracias por unas vacaciones increíbles x

We stayed for 1 week from the end of September to beginning of October. Arrived at night so very dark on arrival, checked in and reception watched our cases as we went for food as the restaurant was still open. We finally found our room after wandering around like lost souls, this place is a bit of a maze but once you get your bearings your like a homing pigeon, even after a few vodka slushes. Room was great, good size living/kitchen room and big bedroom with plenty of storage, the only thing that was slightly disappointing was bathroom was dated. Bathroom was a great size and clean but needed to be updated. TV had English channels if you wanted to watch TV. Great view of the pool with the slides. Restaurant was good, pour your own drinks wine, beer and soft drinks. The food choice was ok lots of salad, pasta, cheese and the hot stuff/choice of meats every night. They gave you a plastic cup on check-in and this was changed very time you went to the bar, this was a great idea for the environment and no smashed glass any where. Staff were great a big shoutout to Idara & Maryann these ladies were brilliant and looked after us, especially when we went to the adults quiet pool the drinks they served us were great :). All staff were nice and friendly. It is a 10 minute walk to the local Hiperdino, and you pass a few bars on the way that play the football on the TV, drinks nice and not too expensive in the snooty fox. It was a good 20 minute walk in to Corralejo town we got a taxi and it didn't cost more than 5 euros. We loved our stay at the 07 Aloe Corralejo and would return, it was a bit far from the main drag and the beach but we still enjoyed our stay.

Don’t usually post reviews but read a good few of these so thought I’d post incase it helps anyone! Just back from a week here and it was a great base for our family holiday. No complaints overall - and for the price we paid, it was more than adequate. Rooms We were in room 332 on third floor overlooking children’s pool. Spacious and clean. Balcony great size. Kids beds fine - bottom mattress lifts up to be off floor. Lovely view and balcony was a pure sun trap. No complaints, though did have to request them to clean the room as they hadn’t by day 3.. immediate apologies and put right. Food and drink The usual all inclusive - always found something nice to eat. Breakfast great. Good selection for kids and fussy eaters alike. Pizza was great, stone baked and plenty of mozzarella. Not huge drinkers but fine selection. Wine not great but fine with lemonade. Beer Lovely. Cocktails sugary and all tasted same. Own brand Baileys good. Location Bit out of the way (surely anyone knows this tho when booking?) however much closer than we thought to nearest Campanario shopping centre - literally 5/10 min walk and there’s a good handful of shops and bars. So not far at all! Short taxi ride to centre and less than ten euros to port for boat trips Entertainment Did kids disco and the live singer one night - but not our scene. Enjoyed peace of balcony and cards. As with all budget hotels the clientele can be a bit rough around the edges but great people watching and at end of day were all there to have a good time. Lots of mature couples (given the time of year) and very quiet (perfect!) Recommend the glass bottom mini cruise to lobos island and the oasis wildlife park Overall a fabulous week in a lovely island enjoying winter sun!