Guest User
March 3, 2024
There were so many bad experiences with our stay that if you are considering staying here, please keep looking! From the beginning upon checking in, I was given a paper with highlighted things and was told to initial, sign and give back. Staff did not explain what the form was or what I was signing. When I asked about one of the areas I needed to initial, she said it was for the deposit. I said what deposit since this was news to me. You will be charged $40 to the credit card when you check in and hopefully the deposit will be refunded upon check out. Let’s hope this will be the case! We went to find the elevator and when we stepped in, they were filthy dirty and still are! My kids knew not to touch anything since it was very obvious! We went into our room and it just didn’t seem clean. My son wanted to use the bathroom and called me in. When I went in, the toilet was disgusting! Hair and crap stains on it. Ugh, and to think that we are lying to stay here! I went to call front office and the phone handle and phone were dusty, sticky and gross. I cleaned it with my Clorox wipe that I take with me on my travels for things like this. Housekeeping came within a few mins of calling. They sprayed the countertop and cleaned the toilet. Even they realized that it wasn’t cleaned. My young kids were in the room when she was cleaning only to hear her say “ahh s#%^!”. Seriously? My daughter even asked me why she said a bad word. How professional! They realized that we were missing towels which they provided along with a bar of soap. They left and then upon inspecting I noticed the shower was also dirty and had hair stuck to the wall. Room was unclean and bed sheets were stained which we didn’t notice until the day we were to check out. So many things with this stay! False advertising is my second issue, why is it called a suite? There is a refrigerator that is leaking but other than that, there is no microwave, no coffee maker, no table, no glasses for water, no place to put your suitcase, no soap dish, etc. Tv doesn’t work and the electrical outlet looks like a fire hazard. I have pics to prove the issues with this hotel. The third and last issue was the breakfast. There were fruit flies everywhere by the food. Especially where the fruit jam was which were t fully closed. I saw the worker go in to open one of them to refill and a ton more came out from INSIDE the container. She didn’t seem fazed by it and just continued to add more cherries to the container. The food was cold and tasteless. The chairs were mostly all torn or dirty as well. Upon leaving, my daughter showed me the stains. Of the sheet we used. I don’t know what they are, but they didn’t seem clean. Disgusting stay!!!