Axel Guldsmeden

Great! Comfortable, silent, magnificent breakfasts. Everything is eco/sustainable. The rooms are large and comfortable (I had a double room). The receptionists are young and kind. It is located at 5 min. walking from the central station. You can go everywhere!

The hall and their chairs are beautiful and courtyard too but i wasn’t convinced by this hotel because i think, unfortunately, they don’t give enough attention to guests. I read i am not the only one who’s complaining about not taking care enough about guests so i would suggest, instead of answering they do everything they can to get guest satisfied, to read carefully the comments people do. Everybody can make mistakes! Before i was there i asked them for their best room but when we arrived we were in a room i truly can’t think it was their best for double superior. Not much for the room itself but for the balcony: dirty floor, dirty windows (when we arrived it was sunny). And the view was awful…… The curtain in the room was also dirty. I really didn’t appreciated it. I cared a lot. When i asked the manager for a better room he told they were fully booked. I am not doubting but it was for sure not their best room. Anyway the room is ok but there were sooo many things: big lamps everywhere, a sofa, a deskboard with a big chair, a big fan with another huge lamp, a bench, another forniture i thought it was the fridge but it wasn’t… We couldn’t move around the room… On the deskboard a big phone, a big radio, a big kettle… too many things! Go minimal! For a 4 stars hotel i also think they should have a bathroom fan and a glass instead of a curtain for the shower (for hygienic reasons). I am sorry for judging my stay but i actually didn’t appreciated the behaviour when asking a special treatment and not receiving it and the complete forgetfulness of balcony cleaning. The bed and the sofà were beautiful instead althought the bed is a french double bed. Not big. The position is fine because it is close to station and underground but the area is not super cool. I am sure this hotel can be one of the best i have ever been but they need to improve some things. Go ahead!

Beautiful hotel with very clean and nice rooms. Loved the morning breakfast that was both healthy, filling and delicious. Loved the staff as they were willing to help move my parents to a room that wouldn’t have so many stairs when the elegant working the first day. Loved the bath products and the spa each night did wonders for tired feet.

Check in was quick and the staff was friendly and helpful. The room was very stylish with a lounge to relax. As it was summer we were using the fan while sleeping as it got warm, there is no AC but most of the places in Copenhagen don’t have this. The hotel in itself is so lovely and sitting in the garden is so relaxing, it felt like an oasis in the middle of the city. The hotel is also centrally located near bus stops, metros and the central train station, so didn’t have any problem with transportation, we mostly went walking to every place as there is plenty of museums and restaurants nearby. Overall, loved the hotel :)

I chose this hotel as our favourite hotel the Abalone was full. I chose this hotel as I liked the photo of the room with the big tub in it. The + : - Room was big and the big tub was perfect for after day's rest. - Gardens are great to take breakfast or have a drink - Near the station and near all the places we do like in Copenhagen. - Breakfast was good and healthy - Products are good for the planet. The - : - Rooms are a bit old and things need to be mended such as the windows that don't close completely so you can hear a lot the traffic outside. (we showed that to the reception) - Beds need to be changed as they are complete soft. - Reception should be me reactive as there was a party outside, a very loud one, I finally called the reception a 2am and they told me they would call the police. May be if the windows were more noise-proof it would be better. May be you could also propose not to make the room and give something ( reduction on drinks at the bar, little products ...) for that, like the Abalone do, so people can chose to be pro-planet or not. I think we will come back but with a room not on the street if possible.

Fantastic hotel with great staff that couldn’t do enough for us. The room was amazing with French doors to allow a breeze which we needed. Well equipped with kettle, iron and board, fan and a safe. Bed was really comfortable and we even had a sofa for relaxing.