Guest User
September 11, 2024
The front desk person was in the parking lot as we entered to check in, she yelled from the parking lot “are you guys checking in”? She followed us inside to check in. As we were checking in another guest came in to tell her that her tv was still not working, she stopped to argue with her. Our tv did not work, and after 3 visited from”Danny” we moved rooms and they would not refund the difference (we paid for a water view room, but the TV did not work, so the room we moved to was not water view, that is what we paid for) , also, outside doors are unlocked 24 hours....i asked front desk if they lock after hours and he said no, but the have video camera near the doors, VERY UNSAFE .staff is not trained in customer service at all, Beware...don’t stay here!