Glenavon House Hotel

Hi all, would just like to say that my wife and I totally love staying and eating here. The hotel is very clean and tidy, all staff are friendly and polite, pool area super and the food is top notch. Never ever had a problem. Don't take any notice of negative reviews on here-- can recommend this place without any hesitation--- heading there soon,can't wait 😀 😀😀😀

We were all looking forward to a family meal at the Glenavon alas it was not to be. We were seated at a table not of our choosing, after we were told to move! Odd as it wasn’t busy. We perused the menu and a very abrupt rude server asked, “what do yous want”. We ordered and our meals arrived fairly quickly. Sadly there were no condiments on the table save salt and pepper. We asked for red sauce and cranberry, the server made it plain to us this was too much trouble. Children’s dinner was just a burger, looked very processed and arrived on boiling hot plates. Hardly suitable for little ones. Orders of chicken Maryland, and chicken in a cream sauce had no flavour. The turkey was served on a pile of so called stuffing. I have no idea what it was, as well as a huge pile of mash and a bisto gravy very salty. The side of carrots, green beans, manage tout, broccoli and cauliflower sat in a puddle of water. All were cooked to death with not a hint of seasoning. We were all hungry so we ate what we could. The rude lady server answered questions directly asked to family by family. On being asked if we were finished, in spite of half my turkey dinner left uneaten, the young man server was advised the meal was of poor quality. He apologised and without being asked he told the manager and the chef of our dissatisfaction. The young man returned to say the manager would speak with us… when we left he still had not appeared. The children were refused dessert upstairs at a table but tea and coffee was available. The rude lady server asked if she should order this for us, and said we were not able to order ourselves upstairs. And so was the end to our anticipated lovely meal. It was my first visit to Glenavon upon recommendation from friends, and it will be my last. Simply not the best, poor food, poor service, canned music and dreary surroundings, this hotel doesn’t deserve star rating.

great hotel. staff where brilliant especially in the bar/restaurant area. very friendly. my room was very well appointed also seems to have been recently updated. very comfortable bed. conference centre was perfect. clean and spacious. nice lobby area for tea and chats. would defiantly come back.

We went for a family meal on a Saturday at 5pm. We hadn’t booked (didn’t think we really had to as it was early). The restaurant wasn’t too busy when we arrived yet we were put at the worst possible table you could imagine, right at the very back in the corner, underneath a huge TV and speaker which was blaring music so loud we couldn’t hear each other speak. That was only the beginning of an awful experience. There was a woman going about (possibly a manager or supervisor) who was extremely rude and ignorant, I asked my mother what she had ordered as her meal was placed in front of her and this woman answered for my mother inappropriately very rude and short manner, which I was taken aback by. Everything was too much trouble and there were no condiments at the table at all. The food was bland and absolutely below standard. Much too expensive for the quality of the food they now serve. It’s a pity how far this hotel fallen in recent times. Suffice to say we will not be back, there are far better options out there.

We had our mother’s 70th birthday here, with family travelling from all over Ireland to attend. The staff and service were amazing from planning to enjoying the stay. The planning of the event was managed exceptionally by the hotel. Dinner was great, atmosphere was great - brilliant experience !!! Rooms were class - the family rooms were exceptional. Everything about the experience was top class Highly recommended

From the time we made our booking we were updated with relevant information. On checking in we were greeted by a friendly receptionist who took our payment. She then gave us the hotel information and supplied us with robes to use at the leisure centre. We booked a table for dinner at the onsite restaurant. Service in the restaurant was outstanding and the food was first class. Use of the swimming pool is included for guests. Next morning breakfast included everything you could wish for and was cooked very well.

We had the best wedding and the Glenavon was the perfect venue for our special day. Our guests were blown away by the function room and the food. The place looked amazing and the service was second to none. Bedrooms and breakfast the next day was also fabulous. We would like to thank James, Paula and all the staff at the Glenavon for making everything simple and easy. The staff really know what they are doing and are true professionals when it comes to weddings and events. They were able to give us plenty of guidance and they worked well with all our local wedding vendors to ensure the day was stress-free. Would highly recommend this venue for a wedding. Thank you all so much! Sinéad and Oran

It only shows 3 stars but I would give 4 star. The hotel is beautiful…seems to be popular for weddings. The room was lovely, clean and everything you need. Hotel lovely and clean. Bed really comfy…been to 5 star hotels around the world and this is better than some. Lucky it wasn’t raining as we could sit outside after dinner. No need to book for dinner as it is large enough. Staff very friendly and helpful…all working hard. Food great, ate too much!!! All in all will definitely return. Went a walk round hotel and it has a lovely leisure area too, which didn’t use. The choice of beers and lager was excellent, Guiness amazing. Thanks to all at the hotel that made our stay as good as it was.