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April 28, 2024
The building is kinda cool - old school atrium hotel. We were there for a weekend. The hotel is frequented by families who utilize the indoor pool. It's a fun atmosphere for families. For a couple it has less to offer. We walked off property for meals because the restaurant has bad reviews. We noticed that in the cooler they have for guests to purchase drinks, the cheapest grocery store water was being sold for $5 per bottle. I've never seen this at an Embassy Suites. At most I've paid $2.50 for name brand water. At most, a couple of free bottles of water are handed out at check-in. This kind of price gauging guaranteed we would not return. The front desk woman we spoke to was rude when we came for our breakfast coupons. I explained we were checking out a day early because we finished our business early and she launched into a speech about the coupons. I cut-in that her information was not needed because we were leaving and she said "I'm going to finish what I'm saying" and continued to give us non-applicable info. Finally, she told us there would be a cancellation fee because she didn't actually look at our reservation because we prepaid for 2 nights and knew we could not get our money back.