Guest User
October 15, 2023
Let’s just start by saying the promotion photos of this hotel are the most clear cut example of pictures not representing a property accurately. This is not a good vibe to give a customer, but we’ll look past that for the rest of the review. This former Homewood Suites was “renovated” into a Staybridge and now represents the Staybridge brand. I’ve previously stayed at two other Staybridges, both ironically being in metro Columbus, and this was by far the most disappointing, but there is some good here. Location & Non Room: Easy 270 and 23 access, close to plenty of different things. The parking lot was a bit tight and dim, but workable. The lobby itself was quite nice but required a walk outside to get to the building housing rooms, why they couldn’t have connected them is beyond me. The fitness and business centers were nice, and the outdoor pool was closed for the season, as expected. The breakfast room was a bit dirty and the breakfast wasn’t great but I did come down towards the end. The hallways were nice, but the elevator was straight out of a ******* house, and one elevator serving three 36 room floors was not the world’s best idea. Staff: The lady that checked us in was very nice, and the lady working the next morning was equally pleasant, but I felt awful for her. Whoever thought putting one person on running Sunday morning breakfast, the phones, check out desk, customer complaints, and keeping the lobby/store/business center clean should be questioned. She simply needed help she didn’t have, but she remained extremely cheerful and friendly despite being overworked to the point of ridiculousness. One Annoying Complaint: The entire hotel smelled like a certain illegal substance (state plant of Colorado), I have no issues with people smoking what they want to smoke but doing it inside a hotel isn’t okay and management didn’t seem to care. The Room: In a word, meh. We had room 301, a one bedroom suite, and it had ups and downs. The security was fine, and the living room was very nice, as was the kitchen. The couch was clean and comfy; and the tables, drawers, and kitchen equipment were clean; save for some set in stains. The carpet was in good condition as was the wood in the kitchen. There was also a small, trapezoidal tiled area with a hastily put together wall that seemed to previously house a fire place. The window was in good shape, and the view was fine. Through a door was a hallway. It housed a closet, the bedroom door, and the bathroom door, and a sink. The closet was nice, as was the sink, no issues here. The bathroom had another sink, a tub/shower, and a toilet. The floor and sink were fine, as was the shower curtain and pump product, but the shower was one of the worst I’ve ever seen. Tons of bad caulk and black mold, with chips in the finish too. The bathroom fan was also very dim, dirty, falling off the ceiling, and extremely loud. Finally, we have the bedroom, with a chest, TV, desk, and extremely comfy king bed. This w