Tru by Hilton Columbus East Broad

I mentioned on my checkout that the air conditioner seemed to run all the time when on auto. Also a firmer pillow would be great! Shower was great. We didn't eat there, but I liked the variety of snacks. Thank you.

Pool was a requirement for our hotel selection and despite this hotel being advertised as having a pool, construction is not complete on it. Check-in clerk was only willing to cancel our reservation. I contacted ******* for help with this since I was paying for something that was advertised but not getting. They contacted hotel and clerk lied and told ******* that he offered me compensation and I rejected it. Supposed to be escalated but no resolution from hotel (with email to GM) or ******* as of 4 days later. Besides that problem, AC/thermostat didn't work properly. At one point it was shooting out hot air instead of cool. Toilet and shower leak. Furnishings are very dorm-roomy. Desk is not big enough for a laptop and any writing materials if you have to work while away. Walls and floors are VERY thin. Heard slamming doors, furniture rolling around, shades in the next room being opened and closed, and toddlers screaming and running late into the night and early in the morning. "Queen" beds are not really queen beds; MAYBE doubles. Breakfast only goes until 9am and is very sparce. View out our window was of a McDonalds billboard (within 20 ft). Only positives were a good height to the shower head, lobby area has a pool table and a chest of games, and there is plenty of seating in the lobby/breakfast/work area. Although with breakfast only lasting until 9am, this likely isn't a big benefit.

The property is very new so that was nice. The breakfast was Ok I didn’t have any but there was oatmeal n eggs n cold cereal, so not bad there was some variety. I accidentally booked a handicap room on ******* so I was not happy because the hotel was full so we couldn’t change it. Other than that it was very clean n quiet just right for a short visit in Columbus.

This review is more about the Tru brand than this particular property, although the staff at this property were less than welcoming, failed to recognize my Honors status, and were unhelpful when I reported a problem with the breakfast bar. This brand is more about style than substance, but it doesn't really get the style right, either. The connected features of our room didn't work (I followed the instructions re: Bluetooth correctly), for example. The "Top It" breakfast bar might be fun if you're 5, but it disappointed adults who just wanted a decent meal in a reasonable amount of time. Pancakes are dispensed one at a time from a machine that makes them to order. Each pancake takes a few minutes, so it takes a while to build a small stack. Then, what comes out is undersized and undercooked (also, who thought this is a good idea for a room full of guests all jockeying to get a few pancakes on their plate). The bread choices are poor, and there are no pastries (a staple of other hotels' free breakfasts). Worse, what was there was poorly stocked; e.g., the oatmeal ran out at least 20 minutes before the end of the breakfast period and the staff shrugged their shoulders and said it wouldn't be replenished because it takes so long to prepare. Hey, Hilton, if you offer breakfast until 9, you need to make all selections available until 9. Our room was decent, although there was a lot of noise from the nearby highway. Security's an issue, too—I found a side door to the parking lot disabled, so it didn't latch (it was supposed to be accessible only to guests with room keys).