TownePlace Suites Columbia Northwest/Harbison

Disgusting and rude

Late check-in good....

I booked this room for the fact they have a kitchen, the kitchen was extremely tiny and cramped, breakfast protein consisted of undercooked rubbery sausage links, no half and half for their weak coffee, just “oat” milk. Bed was good. Good location

The front morning desk staff is terrible. The manager or area manager Ashley said to me I told you last week I couldn’t do that. My first time staying here so I guess I look like every black person that stays there. Just terrible attitudes. What she said to me was profiling if you tell someone you spoke to them last week you didn’t it’s my first and last time. Ashley you never spoke to me because it was my first visit and last visit. Marriott should send their employees to the Sheraton on Main Street to understand about customer service. The female on the front desk in the morning is terrible and with no customer service at all. I will never ever go to this hotel ever again. Bad service bad customer service. Training is really needed.

I’ve stayed twice at this hotel in the last week. The staff is great. Due to construction delays on the interstate we arrived late at night Nov. 30. MOD Shay at the front desk was extremely helpful. After she assigned me a newly remodeled handicap room, she brought a luggage cart and pushed it to the room. Kudos. We also stayed one night at this hotel Nov 26. That room was on the list to be remodeled; while showing signs of wear, it was clean. (Even though a suite hotel the pots, pans and silverware were not in good shape.) Perhaps the exercise room is also on the remodeling schedule (the free access to a nearby gym is great for long term guests, but of little use to a highway traveler.) Overall, this hotel is a solid functional place to stay.

Only 3 stars due to how loud the highway noise is in the rooms. Don’t get me wrong, if you’re a heavy sleeper, you won’t have a problem. The place is clean and the pre-made, quick breakfast items are okay. Just know that if you get an odd numbered room, you’ll be on the highway side of the hotel and you’ll hear the traffic all night if you are a light sleeper.

This property did a nice job at doing everything it set out to do, but not trying to be more and instead focus on getting the important stuff right. As a whole, I left very satisfied, and please look below for a more detailed outline. Location: 5 Stars It’s super close to a mall, tons of restaurants, a grocery store, gas stations, and is easily accessible from I26. Curb Appeal: 5 Stars The outside is in fantastic shape and looks nice no matter how close or far you are. The landscaping is also well done, and parking is plentiful and well lit. Common Areas: 5 Stars While I didn’t make use of the pool, I can vouch for the business and fitness center being perfectly adequate, and all of the sitting areas, hallways, plus elevators were well appointed, and were kept clean throughout my stay. Customer Service: 6 Stars I couldn’t help but give a bit of a bonus here, this is seriously one of the best managed hotel, and probably the friendliest people I’ve encountered in the industry. Jessica specifically was fantastic, she’s definitely in the right industry. The Room Itself: 4.5 Stars I had room 407 which was a 1 Queen Studio Suite and was nearly perfect. The entry way was well lit, and had a spacious closet with tons of clever storage solutions (a theme that continues throughout the room) and all the amenities a good hotel would have. There was also a galley kitchen across from it that did everything you’d expect with nice and clean dishware. Past this was a rather nice desk area that was well lit and had plenty of outlets and a ton of built in storage. Beyond this is the sofa which was pretty comfy and featured some tables. The view was nothing special but the drapes where in good shape and the HVAC worked well. The bed was also nice and had plenty of storage and plugs around it. Last but not least is the spacious and spotless restroom with tons of storage and a functional sink and toilet. The only complaint about my stay would be the fact that the shower had a few rough patches in the caulk and the curtain was every so slightly too long and proved a nuisance when trying to shower. Neither of these are big deals though. Value: 5 Stars Considering this was the cheapest mid scale hotel in the neighborhood, and included an above average free breakfast, I consider it an excellent value. Summary: If you’re coming to the Columbiana area, I think I found your hotel!

TOWNEPLACE Suites, Columbia, SC, Columbiana Dr: Great hotel for the price in comparison to similar hotels in the area. Good pool, good breakfast, very spacious, comfortable beds, friendly staff, and clean.