Sheraton Columbia Downtown Hotel

Shower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!

Coolest historical hotel! I love staying at a place that has a back story. This one is a gem. Service was top notch. Valet was fast. Breakfast was great. Rooms are clean and large. Everything was great and we would definitely stay here again!!

The pillows and bed felt like you could stay in bed all day . It was very comfortable and the hotel was quiet. I was worried about the high floor level, but it was very nice and I did not feel like I was on the level I was on the 12th floor. I also had no issues with the fast digital key .

Decent hotel. Nice staff. Vault was only open for breakfast. Rooftop bar was cool but the food was slow and not good. Valet is the only parking option due to location. It was a nice visit but would opt for a different hotel if ever in the area again.

Nice bedding. Looks like maybe some work has been done since last time. The shower is a hazard, though. Needs a rubber mat. I nearly fell a few times. You now have to use your room key on the elevator to go up, as unfortunately it should have always been.

Pillows and bed were super comfortable. Nice older building that reminds me of being at grandma's house. Cozy and unique. Can take elevator to Starbucks, don't even have to leave the building. Only downside is the club level lounge, it is super tiny and lacks amenities I am used to. Just booked this hotel for a returning stay in November!

I was there for 2 week. The staff was great. The room was great. Clean hotel, friendly people. Hopefully they will continue to improve their rooftop bar experience. It is on the top floor and it does have a view, but it's not much of an experience. The bartenders all did their best with what they had to work with, but they can't control low inventory and poor quality cooling equipment.

I chose this hotel because it was close to my event. I had a special room rate and have had to call back 4 different times, each time getting someone new. They took my name, email and phone and said they would get this resolved and get back to me. Do you think I got any communication back? I will help you answer that - NOPE. It has been over 2 weeks since my stay and still no resolution. I even filled out a hotel survey which was sent by the hotel afterwards and communicated my issues. I did get an email back saying sorry which I replied to and guess what . . . zero follow-up once again. Today was the last straw, I called again and the hotel attendant told me the DM manager doesn't have voice mail and then put me on hold (6 minutes) to locate his email address. A new manager came on the line said she would put me into the managers voice mail (wait he doesn't have one :) ) but couldn't get that correct and sent me to someone voice mail in accounting. This hotel is totally incompetence and doesn't follow through on what they say they will do. So, I would HIGHLY recommend no one stay at this hotel.

Comfortable beds, although one of the two double beds was very close to the window, making it hard to get out. Comfortable temperature - I like to sleep in the cold, and it was! Loved it. The Starbucks in the basement was convenient. Easy, walkable location. Would stay again.