Guest User
January 31, 2023
The problems started when we entered the facility to find no-one behind the front desk, instead, we were greeted by a dirty floor with clumps of mud everywhere. A person finally emerged and explained that there was a soccer team staying at the facility. There was dirt tracked into the elevator and on the floor of the hall we stayed on. Later on that evening, we returned from dinner to find the lobby area overtaken with kids & parents from this soccer team. The trash cans were overflowing and there was not a cup in sight for coffee or tea. The following morning, the clumps of mud and dirt throughout the facility still remained and this time we entered the breakfast area. At 9:15 most all the hot food was gone. No eggs, no potatoes, no cinnamon rolls and none replenished. The eating area was dirty and the trash cans were overflowing. This was absolutely unacceptable. If your facility intends to have large groups staying, then you MUST have adequate staffing and supplies so that all guests are treated as though they are special.