Sleep Inn & Suites

I'm only giving this 3 stars because management went above n beyond Amy will keep us coming back.checked in and I went to my room to catch some z's before we go to work. Husband n another person in another room went to home depot before coming back to sleep before work at night. All of a sudden, I hear stomping and running back-and-forth and the room above me. So I thought it was kids I left it alone. Then I hear it again n again. I go downstairs and I ask like young lady at desk is there construction going on or are there kids upstairs? I told her we sleep during day work at night. Turns out there was another complaint on them before I got there...she said she would handle it. I went back to my room. Just as I was drifting...BOOM BOOOOOOM BOOOM BOOOM I couldn't believe it. I put earplugs in n tried to ignore. Husband got back and tried to sleep ....nope Boom boom boom. He called downstairs. They apologized and said they would handle it. Well...u could tell they went running toward the door...then u could hear a slam and huge booms...enough to where our pictures shook like they were jumping up n down. Over and over and over again. I went down stairs in tears just exhausted n upset.. I really couldn't believe this is happening Amy was called yet again...the young girl working was so empathetic and so apologetic. They really did all they could do on my part. Asked me if I wanted to move.. I said no..I should t have to up n move all my stuff. I went back upstairs. More noise for like 20 more minutes and then it stopped. I. Assuming they took care of it. The girls at the desk and Amy will make easier to come back again. Word of mouth is the best or worst advertisement. They helped me because they elwanted to not cuz it was their job. They went above n beyond Thank u ladies

We were very disappointed with this property. The WIFI connection was so poor that we could not use it. The shower had only lukewarm water and very, very low water pressure. There was no hair dryer in the room, which the Sleep Inn site said they had. When I brought up these concerns with the front desk clerk at checkout she was completely unconcerned. She shrugged off my issues. I would not recommend this property.

This place should lose its occupancy permit. As if the cigarette burns in the bedding weren’t enough, the mold growing in the bathroom in the shower, and more next to the light switch has clearly been there for a long time. There’s no way to call the front desk because the phone wire won’t even connect to the phone. And on the way down to tell the front desk, we find out that if the elevator gets stuck, we are on our own because there is a “communication failure” in the connection to the emergency line for the elevator. But at least they had occupancy!

The hotel room was clean and comfortable, meanwhile the 3rd floor hallways apparently are not air conditioned because July heat was there! Breakfast wasn't anything to write home about, so don't expect much. Milk supply is very limited so if you want some don't mess around because by 8 am its gone and they''ll say we are out. Really! The little fridge has approximately 12 little bottles or less and half of that is chocolate milk. Snooze you lose.... Had to get room cards reloaded twice when they didn't work over 2 days. Just little things that are aggravating that are an easy fix. Again room was clean and comfortable but little things were a nuisance. Vending area with ice machines are only available on first floor only because it appeared they were working on 2n and 3rd floor.

Front desk staff was rude and not helpful at all. They did not tell us where the fitness center is, where to go for the elevator and the room was nasty. The bed linens were dirty, the phone did not work, the light in the bathroom didn't work. However the manager called me first thing in the morning and was extremely nice and professional

Terrible, do not come here. Check in for 3:00 and couldn’t get the rooms ready until 5:00. Dirty sheets and comforters. Only two towels and two washcloths for a double queen room. Taking over an hour to get replacement bedding and towels.

The room was clean and nice except the top cover was dirty meaning they hadn’t cleaned it. Everything else was good. Employees were friendly and nice. The hotel seemed newer. Breakfast would have been good but at like 730-8 am they were out of food. No milk. There was no juice. No one ever came to fill up anything. Eggs were soggy and gross. It was bare and empty and I’m not sure why. If it had been kept up and filled I think the breakfast would have been good. I highly suggest this hotel but do not recommend breakfast. I hope management gets this feedback because if it wasn’t for the dirty bedsheet and the empty breakfast, the hotel would have been great.

I made a reservation knowing the area would be busy on a Friday night. We arrived at 6 pm and rooms were not cleaned. There was a line of angry travelers waiting to check in. The young man at the desk was doing the job of 3 people while trying to accommodate upset guests. When we finally got a room the floors were not swept, the refrigerator was not cold, and there food in the microwave. Breakfast was a joke. By 8 am there were no biscuits and gravy, muffins, bagels, or pastries. The few sausages were swimming in grease. It wasn’t long until the eggs, pancake syrup, yogurt and coffee were gone. There was no one to refill anything and we were told the breakfast person did not come in. So all the guests who chose this property expecting a hot breakfast were just out of luck. And no one with the hotel seemed to care. The hotel experience was sad and disappointing. It is not as advertised. This property is mismanaged and does not deserve to be a Sleep Inn.

This is the first review made in a few months. They've been having problems with their water heater but still accept reservations without any mention of this issue. The water gets warm and is passable but a hot shower is not only a nice thing to have, it should be available to the paying customer. If I was staying here for free, then I won't complain but I am paying to stay here. I expect better for $120 a night. I will say that housekeeping did a good job and breakfast was on par with choice hotels. The front line employees that you see are trying to do well. My issue is with ownership/management and the fact that I booked a room but had no idea about the hot water issue until I turned on the faucet and let it run. This is disgraceful and their choice hotels license should be revoked. Only the ice machine on the first floor is available. Minor thing because the room had a fridge and that worked fine. Overall, there are positive aspects but the hot water issue is a big one. If you are looking to book end of February/March consider yourself warned. Who knows how much longer it will take to get fixed if it gets fixed at all. I was able to gather from the staff that this has been going on for some time. You hate to see the staff suffer for the horrible and unforgivable failings of ownership/management but for the time being (give it a few months, even then it might be a roll of the dice), you'd be better off taking your business elsewhere. I normally have good experiences with the choice hotels brand. You never know, however, as each hotel is independently owned and operated.