Hotels Near Southpointe Plaza in Colorado Springs

I had the opportunity to stay in this facility for over two week while searching for a new house after moving to the area. The staff and management here at this hotel are exceptional! It is a great facility, with a team that goes above and beyond to make your stay great. I will be using it in the future for guests, and business colleagues.

While this is an older property, like many Hilton Garden Inn properties near airports, it is being updated and modernized. Still a work in progress, but I was impressed with the renovated bathroom and some of the updated decorations. The room was clean, and everything was in good working order. Wi-fi was reliable and fast. The fitness center while clean, is kind of dated and needs new equipment. The staff was friendly and efficient, and the airport shuttle was reliable and very convenient. There are many choices near the Colorado Springs Airport, but this Hilton Garden Inn Colorado Springs Airport is a solid choice for its comfort and convenience.

Imagine a boutique Motel 6. Pictures on the website were deceiving. You can’t call yourself a hotel when you are a remodeled motel. You can put lipstick on a pig….I like the concept of SCP, as they have some decent properties in some really nice places. But why CoSpgs? The place is centered in the armpit of the city. Zero walk ability. Positives: Hospitality was above average. Cool lobby area with bar. Room was modern and clean. Bed was comfortable. Good value, no sneaky fees. Great if you were passing through and needed an inexpensive place to stay. Negatives: structural decay. Sounded like someone was rattling the door when they walked by. Room privacy not great because of the motel design. Random people lingering around the property. Some guy was using a leaf blower at 12am across the parking lot. Very noisy and sound proofing not good. Sketchy neighborhood.

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.

The front entry was under construction, so that we had to figure out how to go into the hotel. It was not very obvious. We stayed in room 221 which was 5 rooms away from I-25. We can hear the traffic a little. One of us was a light sleeper but was able to sleep through the night. The bed was comfortable. The shower was nice and clean. The bathroom fan was a bit loud. There was no body lotion in the room. We asked at the front desk, but they didn't have any either. The breakfast was OK. It was a walking distance to the Broadmoor Ice Arena, so the location was perfect for us.

The room was very clean and comfortable. Check in was simple and quick. The breakfast was average but the worker was very friendly. Probably the only reason I did not give the hotel a 5 was because of the $10 nightly charge to park. I am very use to paying for parking but not where there is an empty lot and large parking area.

The only real disappointment was the induction cooktop came with a tiny little skillet and was useless for more than an egg. And since there was a free breakfast there was no need to cook an egg. We did find grills outside - those should be mentioned on the website. Breakfast was pretty good - not great, but good. It was quite difficult to get the little omelets and sausages out of their heating unit. I would like English muffins rather than bagels. They should post in the laundry that it takes an extra quarter to wash a load on medium rather than light. A quarter is not much, but when one has gotten $5 of quarters and does not have an extra it is quite irritating. The staff at the front desk and serving the breakfast were all outstanding - pleasant and efficient.

I’ve been a Marriott Bonvoy elite member for quite some time, and I have to say this is the worst hotel I have ever stayed at. During the second night of our stay, we realized that someone, not us, had blown their nose in the comforter. Upon further inspection, we noticed blood stains all over the comforters and duvet covers. We brought this to the staffs attention and took the comforter and duvet off the bed and put it onto the floor as instructed by the cleaning staff. Shockingly, when we returned that night, the same, dirty comforter, and duvet cover, were placed on the bed. Laughably the cleaning staff had left a calling card, not 6 inches from one of the blood stains. When we brought this to the attention of the Bell staff, we were told that no one was on duty and we would have to make the beds ourselves if we wanted to clean sheets. To make matters worse, they had no extra comforters available, so we had to use the temporary blanket on the bed. While, we did not eat breakfast or have any meals at the hotel, during our five day stay, we did not see any staff manning the in-house Starbucks, during any of the listed open hours. When we brought these points up to the receptionist that appeared to be on duty, she informed us that it was actually past her shift and the night receptionist had not reported for his shift. She informed us that she would notify the manager, and the manager would reach out to us. The manager never reached out. When we got back to the room on our last day, the sheets that were dirty, were still on the floor. even after we informed the staff that the room was in substandard condition, they still did not clean the room. If I could give negative stars, I would, this place is a pit. You can definitely see the management does not care about this property. This is the worst Marriott property I have ever had the displeasure of visiting.

Stayed on my own as part of our conference. Room was good but not 5 star. The view from the room was stunning and the bed was amazing. The staff were friendly but not upfront helpful. Friendly but forthcoming. Breakfast was great, fast and the staff gave priority to seating at the best view on a first come basis which was a nice, considerate touch. The main reception area is beautiful with high timber ceilings with beams and a huge fire. I'd stay again although not that close to shops but Uber was reasonably available and fast.