Pullman Cologne

The room is very large, the room facilities are relatively new, the location is also good, transportation is convenient, the subway entrance and business district are very close, and the environment is quiet.

Great breakfast, nice sauna and spa area with good opening hours.

It’s really a rubbish hotel! Don’t order it! The front desk had a very bad attitude when they saw that I was Chinese. I have been to so many countries and it was the first time I encountered a ****** hotel front desk. At first, he said that there was no reservation for me, and then he said that my reservation was cancelled. There was no truth! There was a *** ****************** foreigner who said he was the front desk manager. He had a very bad attitude and discriminated against Chinese people. It took him an hour to check in. The money had already been paid with Ctrip but the hotel They still charged me 189 euros. I was negotiating with Ctrip to see if they would refund it to me. Ctrip said it would charge 6.8 city tax, but the hotel charged more than 9 euros. At the same time, the hotel will not proactively provide you with any bills, you need to request them yourself. I booked a room with a view of the church, but I was given a very poor room. The quality of towels and other items were very poor, no one served, the toilet was super easy to get clogged, all kinds of bad things! Don't stay! ! ! Will never stay at Pullman again! No wonder the ones opened in Shanghai also closed down! Pullman Hotel Group also has no channel to complain. Don't be fooled.