Guest User
January 31, 2023
Myself and family stayed here for Texas A&M graduation. Accordingly, the price was jacked up, which makes the poor experience much worse. -Carpeted stairwell disgusting. Trash, stains etc. I just remember thinking, shouldn't a manager walk through here and think, "Maybe we should clean these nasty stairs." -Table between beds had previous occupants dried up contact lenses on them. If you were wondering if the cleaning staff wipes down surfaces between occupants, here is your answer. We couldn't help but wonder what other surfaces they didn't wipe down. -I call down and ask for towels and wash cloths. We were told that we needed to come down and get them. We stay in hotels a few times a year and this is the first time that I have heard this. Two other hotels that we stayed at on this trip offered this service, and we paid less than half what we paid to stay here. I guess they could claim they were busy, but there were at least two people manning the desk, with the books they were reading on the counter... - I go down to get the towels and wash cloths. I explain the dried up contact lenses on the table and ask for a sanitizing wipe so I can clean it off. The guy brings out a towels, stack of wash cloths and a bottle of sanitizing spray. He proceeds to soak one of the wash cloths with sanitizing spray and gives me the rest for my family's use. I guess I always knew that hotel staff cleaned the rooms with the same towels and wash cloths that guests use, but it was just disgusting to have that confirmed. Given the lack of quality control here, its quite possible that some towels or wash cloths may not be cleaned and well, ugggg. Speaking of towels and wash cloths, they need to invest in new ones. Extremely coarse and scratchy. My overall impression is that there is simply little to no quality control here. They did have decent breakfast, exterior grounds well-kept (much better than the room), and beds were comfortable, so its a 2 out 5 for us. If the room wasn't so expensive, it may have been a 3 out of 5, but customers expect a clean room with decent service when paying almost 500 dollars for double queen room.