Guest User
September 27, 2024
We have been visiting this establishment for several years. Prior to coming in July, I made a reservation for a pool cabana for 7/27/24, day after our arrival. That morning my husband went to check on the reservation for the cabana. They had no reservation. I had proof via an email confirmation. We did get $200 off our reservation for the hotel thanks to Manager JoJo. Other problems were screaming children in the room next to us from 8-10 pm. Housekeeping the last night took our dirty towels and did not replace with clean towels. The biggest problem was when we checked out and got our bill, all was agreed upon. Once home and a few weeks later we got our credit card bill, it showed an additional $413.36 charge after we had left. I called the hotel and spoke with William from accounting. He talked with JoJo and said I had made another reservation for Pool cabana, which I denied. William from accounting then asked me if I was accusing JoJo of lying. Are you kidding me?? Finally, after this bickering with accounting, I finally had my credit card reimbursed. Beware! Keep an eye on your bills !! Very disappointing!! Even with proof of my reservation of the pool cabana , I was treated like a liar. Not even a sorry from William in accounting. I did, also, send a letter to General Manager dated August 15 to Mr. Eric Waltz. Pros-Front door-Lydia, Valentina- champagne distributor, bartenders in Caretta's, Kevin and Brian