Tru by Hilton Clarksville

Yuck! Strange smells throughout the hotel. Got into my room and yet another strange smell greeted me. Only to find stray hairs all over the bed and a shower covered in mold. No thank you!! Hilton, you can do better! Ended up leaving and finding a much better option.

I came here with my friend while she was in Clarksville for work. From the moment we walked into the lobby, we felt welcomed. Nicole and Madison greeted us and treated like old friends. We chatted with them for a while before heading to our room. Each time we encountered either Madison or Nicole, they took the time to talk to us about our day, provided us with information about local restaurants etc. The. staff was very friendly and helpful. From the gentleman mopping to the woman at breakfast, everyone was so kind. I've stayed at Tru before and I like to amenities, the pool table, the games etc. But you must do better with the mattress, it's very uncomfortable. Other than that, it was another great stay at a Hilton property.

TERRIBLE CUSTOMER SERVICE!! We stayed here Jan 2024 with our entire hockey team. The lady working the desk at 6am on Jan 21st 2024 was the rudest lady ever! Our team went down for breakfast before their early game and the customer service lady REFUSED to show us how to work the pancake machine. She was yelling and screaming in front of the entire team. She refused to get up out of her chair and thought it was hilarious. Check in time is not until 3pm and they will not wave early check ins. The rooms are extremely small. There are no microwave in the rooms. There are no vents in the bathrooms. The beds are very uncomfortable and seem extremely small. Avoid this hotel!!

This is a great choice in Clarksville. The price is right and this is a newer hotel. Hot Lavazza coffee 24/7! Very friendly folks at the front desk. The entrance was a little hard to find but well worth it. Recommended.

We stayed here while moving our son in at Austin Peay. It is in a great location with plenty of restaurants nearby. The room was minimal but nice and clean. I liked the hardwood floors and the beds were super comfy. We would definitely stay again.

First all our room had four pieces of hair found in the shower. The glass doors had soap scum dried up and Over like it was never touched. The mirror had a big white smear going acrossed it. And one of the towels that was folded up was dirty with brown stuff and stains. The windows looking out had so much film or something on it I could writ my name through it. Housekeeping really failed and rooms need to be checked. The lobby was filthy as well.

We had a wonderful experience staying here. Mr. Gil is probably the best hotel employee I’ve ever had the pleasure of interacting with. We stayed here to attend the funeral services for my oldest son. He was so kind to my youngest son and daughter by making their stay as enjoyable as possible and getting to know them. He said something very comforting to me when he saw me walking through. He even helped retrieve my keys from the trash when my son accidentally threw them away & washed them off for me. Thank you so much, Gil! You are doing an awesome job!!!

Tru is the new and better way to ‘hotel’ The spacious lobby lets you know right away this place is different. While I was taking it in, Nicole and Madison greeted me like a long lost uncle coming home. Professional, polite, and knowledgeable, they quickly checked me in and feel great that I chose Tru( my first stay at Tru) Carefully review information on the hotel website. Everything you expect at a Hilton is here, just not always where it usually’ is . During my two night visit, I spent time in the lobby. Breakfast is great. Lots of guests coming and going, great atmosphere. A team of girl softball players were staying and on of the mom’s gave me a cupcake! The entire staff is helpful and friendly. They do their jobs well. I highly recommend Tru

If I could give zero stars I would. I was traveling with my two elderly, disabled parents for a wedding. I called a couple days ahead of time and inquired about an early check in. We had a 3 hour drive and wanted to get changed and have my parents rest for a few minutes before the wedding. When we got to the hotel I was told by Rhonda (the housekeeper) that she wouldn’t rush her staff and she refused to check any rooms before 3. I let her know I spoke to someone Thursday but she didn’t care. I asked the front desk to call a manager and she said they refused to answer their phones on weekends. We ended up changing in the lobby bathroom. Due to my mom being unsteady on her feet and not having anywhere to sit she fell and hit her head on the sink. The staff made fun of us while we all took turns changing in the lobby bathroom. They said things like I didn’t know we were an adult daycare, we deserve extra pay for taking care of these adults. I begged Rhonda to get 1 of the rooms ready so they could change. She had 1.5 hours to get 1 room ready but flat out refused. I did call Hilton Guest Services and they called the hotel twice and the front desk staff brushed them off. Hilton Guest services was very apologetic and opened a case regarding this. I also emailed Hotel Operations, Asher Johnson, and the GM, Susan McLean on Saturday asking for assistance and I wanted to let them know what was happening. Three days later I haven’t heard from them so I called. I spoke to Asher first and felt like he was blowing me off. I was hoping for an apology and for them to listen. I asked to speak to Susan McLean hoping she’d listen. Instead Ms McLean told me I was a liar. I asked her to review their camera footage because I’m not lying. She hung up on me. She also told me Brea was the person I spoke to on Thursday when I called and asked for an early check in. Ms McLean said Brea no longer works there. Brea was actually nice and told us she’d let us check in if it was up to her but apparently Rhonda was the one making the rules. Since management didn’t want to listen to me or care I sent a message to Dr Patel who is the CEO of BRNJ Hospitality. BRNJ Hospitality owns this Tru by Hilton so hopefully I’ll have better luck. No one deserves the treatment we received and management failed by not listening to our feedback and calling us liars. There are plenty of hotels in the area. Please do yourself a favor and stay somewhere else where you’ll be a valued guest. We stay at hotels monthly for business. In 13 years this is the second hotel I’ve ever left a bad review for. The treatment was that poor.