LaurenCapeTown77
August 30, 2023
What a disappointment this hotel was. Our "upgrade" room had mold on the ceiling above one of the beds, stained linen, paint bubbling off the walls, no hairdryer (you can borrow one from reception, but you only figure that out once you're searching the room with wet hair), and a filthy shower floor. While the staff are friendly, they are woefully undertrained. Woefully. For instance, I had emailed requesting a dinner reservation in the restaurant and this was replied to and confirmed. When we arrived they had no record of the reservation and instead of apologizing and sorting out a reservation for us, reception told us that we could go to the restaurant and make a reservation ourselves. That is not service. They aren't unfriendly, they just are not trained. The same applies to the restaurant staff... never have we had a sealed bottle of wine and 2 glasses plonked on our table and just left there for us to open and serve ourselves. In a restaurant! As to the food, the sirloin steak I ordered was definitely not a sirloin (I have no idea what that was, about 1/3 fat and gristle and the texture of the meat wasn't like any sirloin I have ever had) and the whiskey dom pedro contained no whiskey. The buffet breakfast was tasty and served with delicious freshly squeezed orange juice, but the hot breakfast would have been so much better with some healthier options included like tomatoes and/or mushrooms.