Hotels Near Cantabria in Ciudad Juarez

I had a reservation for 2 nights from July 8th to July 10th. My flight was delayed so I arrived at the hotel at midnight. The person in the reception toll me that my reservation did not exist and that the hotel was full. I had to look for another hotel in the middle of the night. Next morning I found that my credit card was charged for the night. I called to the hotel and ask to speak with Salvador Alba which is supposed to be the manager but he did not want to take my call saying that he was busy. I called later and he again did not take my call. I am going to escalate this matter with Wyndham since I always star in their hotels and never had this experience.

Recently renovated hotel, so everything feels new .... very comfortable and clean room, ... some details that bothered me; I had not touched a hotel that would force you check-in until 4 pm, reserve a two-bed room and I had not touched me at any hotel that told you they would charge you for a third adult, I annoy the comment (although we were only two), and the last touched me a few people who were drinking alcohol in the front parking ... for all the other OK.

My family and I stayed at this hotel for a discounted rate through a friend, for a total of 8 days and 7 nights. We had adjoining rooms which was very convenient and fun. We felt safe on the fourth floor however our rooms were right next to the elevators and once a big group of kids/adults checked in the noise level went up. You can hear slamming of doors. We requested that maintenance unclog the sink in one of our bathrooms but they never did and it was pretty nasty to have the water never fully drain correctly. One of the rooms had a light fixture go out and start smoking but maintenance did come for that and made sure it was safe. The breakfast that is offered downstairs is overpriced with limited selection. The beds were comfy but the pillows were too soft/small for our liking. The room service is convenient and great customer service, really elevated the hotel experience. Overall, we enjoyed our stay and would consider this location in the future.

I want to thank everyone at this hotel for making our stay amazing! They went above and beyond what they had to, to make sure our stay was amazing! It is located in a busy intersection but easy to find your way. We were recommended different places to eat and visit from the lovely hotel staff. Javier the hotel driver was amazing very attentive and helpful. All the kitchen staff were very helpful and informative as was Javier. I would 100% recommend everyone to stay here and will for sure be returning back! This was probably the best hotel experience i have ever had!

Upon arrival had problems with TV but problem was fixed within two minutes. Also had problems with getting in the room due to bad key lock but again got fixed very quick. Cleaning staff and maintenance was very polite and very helpful. Highly recommend.

Overrall the property was well kept. Entrance to the hotel is kind of tricky as it appears after a curb and if you dont pay attention you miss it. The parking area was nice and convenient. Front office personnel was friendly and welcoming. There is not enough dishes, its on a first come basis. Pastries were good and so was the coffee. The room was presentable, only issues floor was a little dirty and the towel hooks were broken. And even though it does state room is not completely cleaned each day, only bed is made and trash is thrown it done happen each day.

Let me start with the water! It smells horrible makes it so uncomfortable to even want to shower. Wifi is so bad, breakfast is okay . Only one elevator works and their transit vans staff claims doesn’t work to avoid taking guests to their appointments. Rooms are very small and sheets smell horrible as well had so many hair and stains, they don’t care about their guests only their money . If they did they would fix all these issues to insure everyone’s wellbeing and comfort . Only true benefit is you are right across from the consulate, we definitely did not renovate our stay here and went to the Hampton which ended up being cheaper and has a pool and gym along with breakfast. Also washer and dryer don’t work either ! Primero que nada el agua tiene un olor horrible al igual que las sábanas y el cuarto, los cuartos son demasiados pequeños sin lugar para poner tus pertenencias, el servicio del wifi es demasiado lento y se corta muy seguido. Les dicen a la gente que el van que tienen de transporte no sirve para evitar llevar a la gente a sus citas . Ay dos elevadores con el hotel lleno y nunca vimos que llevaran a alguien para intentar arreglarlos . Hay hoteles más baratos y muchísimo más limpios que este que igual incluyen el desayuno . El único benificio de aquí es al cruzar la calle está El Consulado y toda sus citas para inmigración . Busquen otro hotel para estar más cómodos a ellos solo les importa su dinero no la comodidad y bien estar de la gente.

I made a reservation here a couple of days before and when I arrived they had told me that they canceled my reservation because I had not confirmed my reservation even though when they emailed me (in Spanish btw, what if I didn't speak English) I had confirmed that I still needed the room. They emailed back saying to call the hotel, which I did and the first time they hung up on me and the second time they didn't answer. They said because I got there after 6:00 PM they canceled the room so I was left stranded in Juarez. I had no car so I had to walk to nearby hotels until I found an open room which was double the price I had expected to stay. All this on the day of the booking! How can I be checking my email if I am traveling?? Stay somewhere else. This place does not care about customers. Just how many rooms they can book.

The men who work at the front desk are so understanding, helpful and great customer service skills including the man in the night shift checking temperatures. The housekeeping are very helpful, did a wonderful job cleaning our rooms and we felt so comfortable. My only complaint is that the ladies at the front desk are not so professional, keep locking the elevator for the guests not to use the elevator and are rude. Every time my husband needed to use the elevator due to his temporary disability of his arm and ankle injured we had to ask the ladies and they gave us attitude. If guests are paying for services the elevator should not be locked with a key and blocked off.

Hotel maria bonita from the consulate is really good a recommended to everyone the staff and the management team are really polite and courteous they go the extra mile for serving you I really going to be using this hotel went ever go to Juarez excellent job guys keep doing it 👏 Sincerely Carlos Diaz