Find the Cheap West Memphis Hotels

Memphis is still a bit scary, the hotel is generally OK, the room is very large and quiet, the service staff who received me is more friendly and has a feeling of being at home. Breakfast is simple and full. But it looks like the surrounding environment is so-so.

The hotel is conveniently located on the edge of the high speed.

Absolutely can't believe the poor management at this location. As a platinum member for nearly 15 years, I've seen a lot of choice hotels. Never seen worse management. Last week we stayed one night, and I could complain about the propped open doors, unfriendly desk staff, poor food, but what matters most in the manager. My daughter accidentally left her most cherished childhood stuffed animal in the room. Thankfully, when we called the following morning they'd found it. The staff person assured me that it was clearly marked and set aside in lost and found and would be there when we came back through town in 3 days. We should up as expected, and the animal was nowhere to be found. The desk staff finally took some time to actually look, but not until a significant amount of begging. They tried to contact their manager and the staff member who'd set aside the animal, but neither could be bothered on their day off and we were basically told that we were out of luck and would be dependent on the manager resolving the issue and mailing it to us. Thankfully, the 2 staff members did finally appear sympathetic, although they basically resorted to ignoring us. Today I called and spoke with the lady who originally set aside the animal. She couldn't find it, and let me know I was out of luck and there was nothing I could do. I asked her if I could speak with the manager. She transferred me. The manager was already on the defense when she answered. And instead of listening and letting me know what they could do spent her time making sure I knew that she had never seen the stuffed animal. She quickly threw her staff member under the bus as the last one to have seen it. Then threw the housekeeping contractors under the bus as they must have thrown away the animal. She basically wanted me to know it was anyone's fault but hers. I asked her what the company could do and suggested that I wished they would talk to my daughter and apologize. She said that she would never do that as she'd never even seen ”the bear” and it wasn't her fault so she couldn't be sorry. She make it clear that this was my daughter's fault for leaving it, and my fault for not checking the room better. I suggested I was disappointed that a company of this size couldn't do better. Rather than listen and work with me this ”manager” felt it would be better to just hang up on me. Wow, a manager who throws her staff and contractors under the bus. Won't listen. And truly doesn't care about her customers. How in the world this lady was ever chosen to be a manager is beyond me. Choice Hotels, you can do better. Manager, you can do better. And if you can't, you shouldn't be a manager.

Room was very nice, and the staff was very nice and helpfull in advising places to go for dinner. Fridge was cold enough to keep items cool. There were enough towels for 2 people, and pillows were nice. Breakfast area was nice with a variety of items to choose from. Especially liked the waffles and cereal, as well as the yogurt.

We needed a hotel reasonably close to Memphis to catch a mid morning flight. Tru was the perfect hotel to fit our needs. It is located directly across the interstate from Southland ******. The parking lot is big enough that parking was easy. The hotel is new and clean. Zaquita greeted us on arrival and was so kind and helpful. Diamond status was acknowledged at check in. The lobby is cool! There’s a pool table and lots of seating. There’s a neat mural on the wall. There is a water/ hydration station. Our room was spacious. There’s no carpet in the rooms. The bed was comfortable, the bathroom spacious and clean, and good lighting. The TV had a personalized welcome sign, which is kinda cool for such a small hotel. We were really happy with it. No fuss, no muss. Just the basics we needed and a little extra. We’ll stay here again in the future.

Not as bad as other reviews, I think it's good! The hotel is on the highway, the sound insulation design is very good, the hotel is not affected by high-speed noise at all!