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I stayed here back in 2020 and in 2021 and then again this year(2023). The rooms definitely improved, with upgraded ac units, beds, and lightning. Looks a lot more modern now! However the cleaning product they use on the floor can be a bit sticky if you're walking around barefoot, so bring some slippers or socks! Also the shower had a random crack in it at the bottom but it didn't leak so I didn't care much for it. If you're sensitive to noises, I recommend leaving the AC on fan mode so it's not turning off and muffles the car noises from outside. There are no microwaves or mini fridges in the room, but downstairs has a place to buy sodas or water, an ice machine, and vending machine that has snacks as well as tooth paste and razors. Also a washer and dryer to wash your clothes! The location is also conveniently located since there are food places all around it plus a CVS right down the street. Honestly, it's a good motel for the price. It provides a safe place to sleep, soft beds, a hot shower, a TV for entertainment, wifi, and ac/heater. I'm not picky nor am I the type to think that a motel will feel like my home so I'm very satisfied with my experience. Also to note, the front desk people are lovely and kind to me everytime I visit. Never once had a bad experience with them!

Outdated and overpriced. No amenities to speak of, no microwave in your room, no housekeeping unless you request it, no access to the pool unless you go to the front desk to ask for permission and they have to let you in, no continental breakfast, BUT they do give you a cookie upon check-in. By far one of the worst hotel experiences I've encountered. Hotel was booked with multiple youth organizations that were totally out of control, running, screaming, kicking walls, f-bombs, scratching their names into the metal doors of the elevator, etc. when I called the front desk to complain they told me it was happening all over the hotel and there wasn't much they could do. Guests no associated with these organizations had no use of the pool since there were no less than 25 kids in the pool on both nights we were there. When I complained to the general manager the next day, the front desk responded that they would discount my room by half and that if I wanted to leave it would be okay. Since there are no other hotels in the immediate area and I was there for family medical reasons I had no choice but to stay. Disappointed that the general manager didn't have the courtesy of responding to us and that they allowed this to continue for two nights.

Stopped by on our way traveling through town. The hotel is clean, good continental breakfast. Area is quiet. Price was very reasonable. But the staff were above & beyond, exceptional!! I don’t have their names, but thanks to the night shift check-in guy, dark hair & glasses. You were very courteous. And to the older gentleman the next morning serving breakfast & check-out. You were especially nice to us & our children, that means a lot! Guys like you are the definition of people who should be working with the public!!

Very nice hotel. I booked this place specifically for the complimentary Wednesday evening social and it was disappointing after I checked in to find out they weren’t offering the social that night. There was no heads up when booking and even after I checked into the room (before I inquired with the front desk about the evening social) I had a “welcome bag” in my room that said on it that they offer complimentary evening socials every Wednesday, said nothing about that they weren’t doing it this week. Another complaint was house keeping was knocking on our door at 8 am trying to enter to clean the room. We were still asleep and they tried to enter the room, thankfully we had the extra lock on the door, about 45 minutes later, before 9 am, house keeping came knocking again trying to clean the room and we even had the do not disturb sign out for this time around. Check out wasn’t until 11 or 12 and we didn’t check out yet! I have never had this happen before. The breakfast was good, the room was nice and clean. They had a pool, outdoor area, little basket ball court, EV charging (for fee).

This was our fifth Great Wolf Lodge experience. We've done Fitchburg and Charlotte each two times. I noticed the construction advisory when I made the booking, but I failed to appreciate how extensive the construction was. We were four adults with a two year old. He just loved the toddler play area that was open. Having been there with our granddaughter previously, we expected there was plenty to entertain him. But the other side wasn't just mostly closed, there were NO chairs or tables. We played with him in the basketball area, but then returned to the side with toddler area. We had the Royal Wolf Den suite with separate king bedroom. It was spacious and comfortable, but really could use another chair or two. Multiple TVs were great for down time. Having a suite accessible by (rather slow) elevator was way better than being on the far end of resort as we were other times. GWL staff are always awesome. Questions promptly and correctly answered. Directions cheerfully provided. Breakfast was good, but far less offered than our previous stays. Server Carlos was EXCELLENT! Omelet order options were awesome as was our crispy bacon. We had reserved late check out and planned a relaxing morning, But before 11am, our two year old had done the toddler area since opening and we decided to go ahead and check out. Because of the construction, this wasn't our best experience. I hope to return after construction is completed.

I've been here with my company for over a month, and I really can't wait for this area to be done, and GET THE HELL OUT OF HERE. Nothing has gone right since the start. Breakfast(was consistently late for the first week until I complained)consists of bagged frozen eggs,cold sausages, stale cereal, pancakes(bagged),and machine always glitches. I've been looking at a dirty breakfast line every day. The same pancake batter on a mat for a week. Disgusting. Found a diabetic syringe in the lobby bathroom too. Up over the sink. Housekeeping is LAZY and do the bare minimum. This last check-in did it....used soap in my room,and shower wasn't clean. Toilet had dry urine on it.Im Not complaining and hoping for changes anymore. Staff ARE friendly-especially the late night Spanish lady, she's a real sweetheart,but most are lazy. I've picked up numerous trash/coffee cups, and a Walker were discarded and left for 3 days-until I picked it up....I shouldn't have to. No one picks up. I wouldn't reccomend this place just yet. It does have potential. Needs either new management or new staff. Very disappointed especially when my boss is spending thousands of dollars since being here. By reading replies from management, it seems that it is robotic and monotone. The same line or close to it over and over but with no improvements. Not a happy hard-working customer.

Very very dated hotel, furniture, carpet everything. The 1st room had varnish sticking to our luggage & clothing bcoz we initially didn't notice it. The leather on the dining chairs was frayed & peeling, sofa & carpet was dirty, bathroom had mold & bathtub seemed like would fall apart. We called for change of room & the 2nd was stinking from the previous occupants food but didn't have fresh varnish staining our things so we chose but still had bathroom mold & weird bathtub. The dishwashing scrub was not sealed & liquid was half used, so didn't use them but utensils needed a clean. Luckily I always carry my personal dishwash liquid & scrub. The pullout bed was very uncomfortable & clumped so that kids refused to sleep so 1adlt +2kids had to manage on the double bed & the other adlt somehow managed to toss thru the night on the pullout. It was a worst 2day Marriott experience & we are Platinum elite! Approach to hotel is not convenient either. Not the hotel's fault but on Google map looks like it's at intersection on 495 & 290 with a convenient ramp access to both but no! You have to take the exit then drive back for 2 miles towards the intersection again. All in all, The hotel is in desperate need of renovation! Don't stay till then!

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