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We stayed here 2 nights under two different reservations as we didn't know we'd be in town the 2nd night. The first night, room 125, was pleasant enough. Lacked a little in the way of cleanliness but you could tell there had been an attempt to clean it. Second night, room 101, really lacked in cleanliness. Old coffee still in the coffee pot, pretty sure dried nasal mucus on the bathroom wall, pee spots on the floor in front of the toilet. The heat in 101 was temperamental, we either roasted at 71 or froze at 70. Breakfast was okay enough for us, yogurt, banana, waffle. There is a Hardees, McDonald's, and Starbucks within walking distance. To end on a good note, all the employees we encountered during check-in and check-out were extremely friendly and welcoming. We would stay again when traveling through the area.

I love your excellent service and environment 💕

After booking online, I drove with my 2 children under the age of 2 hoping to get them out of the car finally to a room and the manager told me they do not give rooms to locals within 60 miles. I told her we was there because my mom, who is a Marine veteran, was going to the Salem VA for cancer treatments but she didn’t care. I’m not sure why they couldn’t call me before then since I booked the room weeks ahead of time. I brought my babies in so they could get out of the car since they had been sitting in it for over 2 hours, to call my mom to relocate and she proceeded to tell us she was calling the law. They have rented to me several times before when I would pay for my mom to stay there or even when I came with her. When I asked about a refund, she said I would have to contact the third party administrator. We are a family of 4 and both my husband and I work hard so we depend on that $560 and can’t wait for whatever process that is! Especially since I have to spend more to go somewhere else. So after going 5 miles down the road and getting a room with no problem, I googled the distance and I live 82 miles from there. So not only did she lie, but I still don’t know when or if I will get my money back.

Everything was great except the breakfast. I know COVID changed the breakfasts but at this point Fairfield Inn needs to go back to the way it was. There were no bread, english muffin or bagel options. Just premade breakfast sandwiches and omelets. The slim pickings had us change our plans and hit Cracker Barrel instead. This is shame. I guess the days of the oatmeal pot and waffle maker are gone for good. I hope the powers that be can improve the breakfasts because I'm a loyal Marriott customer but for the money, I'd be better off spending a little more on a night at the Springhill Suites line to get a better breakfast rather than Fairfield Inn since I wound up paying for a breakfast elsewhere

I am handicap, my room was on the second floor, no elevator and I had to carry my bags upstairs... As far as food, all they had was coffee and a honey bun.

Friendly staff. Convenient parking. Clean room. Great location. Not far from restaurants. Would stay again!

We were in town for the memorial service of a close friend. So we just needed a place to lay our heads for 1 night. The updates that were done to hotel make it more modern with a traditional feel. We enjoyed the outdoor patio. Breakfast was yummy and the coffee was good too (I am kind of a coffee snob). Our room was updated in decor. It could use some updates to the doors and popcorn paint (which I know is common in this area of VA). Pillows were ample, not as comfortable as I would prefer. We were able to secure rooms next door to our friends. We did make that request at the time of reservation. Staff was kind and accommodating. I would definitely recommend!