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First off the hotel is not what the same hotel in the images very deceiving. Secondly, I asked for a refund due to a very unsatisfactory stay. The SWAT team was there and set off Flash Bombs and having the K-9 squad arrive at 3 AM my first night staying there. They refused this refund saying “Nothing Happened” It was on the news and turns out isn’t the first time the SWAT team has had to show up at this hotel. My safety was put at risk and they said “Nothing Happened”. I don’t believe the SWAT team and K-9 squad would have been there if “Nothing Happened”. The hotel manager Alana thinks She has the right to tell you how safe you felt in a high stress situation. She said I paid for this kind of experience. I was heavily pregnant during my stay so it was a health risk for me to be in a high stress situation. The SWAT team has visited this location more than once! Thirdly there is a homeless camp right next to the parking garage where they have easy access to guest vehicles due to giant openings facing the train tracks where the camp is located. It doesn’t seem like a very safe location and I definitely won’t be staying here ever again. If you value your safety you won’t stay here either. Parking is one of their amenities but they claim it isn’t apart of their hotel. It’s their parking garage but they have no control over it.

Stayed at the hotel for four days. The booked room has a kitchen pan, a sofa bed, and a sofa bed for 11-year-old children. The hotel also has a self-service laundry room that can be washed and dried for about $4. Parking is free and convenient, suitable for self-driving.

Pros - they actually had a towel rack near the sink. Many hotels are forgoing this for some reason. The towels themselves where very plush, and the coffee maker can provide two cups of coffee simultaneously. Cons - Extremely poor design of the shower. In order to turn the water one, and it starts cold, very cold, there is no way to turn it on unless you’re STANDING IN THE SPRAY!! The shower has two glass panels one is a glass wall and one is a door. Of course, the solid glass panel is the one next to the spigot. The only way to reach the spigot is to get into the shower and turn it on and there is no way to predict where the water is going to hit and the nozzle is to high up to reach for most people. As a result you get to start your day with a nice cold blast of water from head to toe! But don’t worry this is in lieu of coffee. They do provide coffee in the room but if you go down to the lobby after 9:30AM there is no coffee. Period! Most hotels provide coffee in the lobby throughout the day – not this one and if you don’t have your tail feathers down in the lobby by 9:30AM you are SOL. We booked this hotel to stay their New year’s eve night and New year’s morning the maid decides it’s a grand idea to knock on our door at 9AM in the morning to see if we need service!! There are signs all over the room stating if you need service you have to let them know otherwise, they won’t bother you. Apparently, this does not apply to the day of check out even though checkout is at noon and it was a Saturday and New Year’s day to boot. I called and complained about it and was told – well you should have put your sign out that you were not to be deserved. And I replied that is absolutely no excuse given the date and that check out is not until noon! I will not be coming back and would recommend not staying here unless you like cold showers, no coffee, and being waken up early by the maid. FYI that this hotel also requires that you pay for parking and breakfast.

Very clean, and friendly staff, as others have mentioned. Truly excellent blackout shade on the window, quite unusual in any hotel. The odd numbered rooms face four lanes of I-5 and are so close to the freeway that you can read the license plates, so be sure to ask for an even numbered room, which faces the entrance to the hotel but is far quieter. There are a few downsides. The breakfasts are not special, but there are no restaurants within walking distance, so it serves the purpose. The hotel is easy to find from the I-5 exit ramps, but if you are arriving from downtown via 14th, the county's signage is very poor, and it's easy to end up back on I-5 unintentionally. Finally, although the property is reasonably new and well maintained, the furnishings are, well, cheap. The prefab shower looks like something from Motel 6. I'm aware that the Garden Inn is designed to be at the bottom level of Hilton properties, but at rack rates of more than $200 nightly, I had hoped for something a bit better.

What a wonderful experience we had in Olympia! The only regret is that we only booked for one night. The hotel is located just off the highway south of the city of Olympia. The room was exceptionally clean and modern, with hot water and complimentary Starbucks freshly roasted coffee. The staff was incredibly friendly and helpful. The gentleman at the front desk provided us with a clear introduction to the hotel and all the necessary assistance we needed.

The room is clean, the location is good, on the 5th roadside, but not noisy

We enjoyed our stay at the Best Western Tumwater Olympia Inn. The hotel was very clean, and the staff were great! The breakfast exceeded our expectations. The room was very comfortable and clean. The hot tub room was clean, and the workout room was full of top-of-the-line machines and the temperature in the room was nice and cool! All in all, a great experience.

They go above and beyond to make your stay as comfortable as possible. Quick check in and check out. Conveniently located near everything.