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First, the good points. Extremely nice people working here and the place was clean. It was quiet during our stay. There were some disappointing points as well. (1) When we arrived for a scheduled two night stay, the room airconditioner was set at 82 degrees. I understand saving electricity and set my own home thermostat higher when no one will be home, but we did arrive at our expected time and the thermostat should have been adjusted down. The room was too hot to stay in and took over an hour to cool to a tolerable 77 degrees.( Probably I should have just opened the room fridge and allow it to cool the room. After all, the pint of milk and water bottles I put in there were frozen solid the next morning.) (2) We were given two bath towels for three people for three nights. We expected more to be delivered the next day, but no housekeeping was done at all. No more towels, no coffee pods, no emptying of trash. When I asked, I was told there was no housekeeping on the weekends. Would have been nice to know that before we had booked. They did keep some more threadbare towels I was able to pick up myself at the front desk. (3) The bed linens were comfortable enough for the two queen beds, but very skimpy for the couch fold out bed. One pillow, a bottom sheet, no top sheet and a very thin cover. I was glad I had brought our granddaughter's favorite blanket. (4) As I said, no coffee pods were brought for the in room coffee for the second day. Agreed, this is never going to be a decent cup of coffee, but the caffeine helps you wake up. I was allowed to get myself coffee downstairs at the breakfast buffet area. We didnt eat at the breakfast buffet since it was $8.00 per person and I was already not impressed with the other offerings at the hotel. Hate to say this, but the buffet coffee was not too good either. I saw only one urn, so those who wanted decaf seemed to be out of luck. Splenda and sugar were offered along with a couple of kinds of coffee whitener. If you wanted half and half you were--once again--out of luck. There were several other irritations--broken this and missing that but it's not worth detailing every little thing. All in all, I was pretty disappointed in our stay at Holiday Inn & Suites McKinney-North Allen. A once great franchise has slipped considerably.

This establishment has been the best Hilton experience I have ever had. Traveling to Texas for work frequently is always draining. However the amazing staff at Home2Suites was phenomenal. From the friendly amazing smile from Krystyn at the front desk, to the fast and friendly housekeeping that makes sure everything is meticulously clean and comfortable! I will definitely consider this hotel when I come back for personal trips!

The hotel was lovely. The room was very clean and provided all of the basics. The staff was extremely accommodating and went to Great Lengths to make our stay comfortable. The front desk person actually helped my brother-in-law get a donut on his car after he blew out a tire. I saw consistent acts of kindness and consideration. Would very highly rate their staff. Housekeeping was efficient and always made sure our towels were replaced as needed and the garbage bags were supplied when requested. Rooms for able to maintain a cool environment despite very high temperatures outside. Internet worked well.

We always stay in this Best Western when we are in the Dallas/Ft Worth area. And almost always stay in a king suite. When we pulled in Wednesday afternoon we saw the sign that said Now Open and Newly Renovated. We checked into our room and you could see walking to the room they had new carpet professionally installed. In the suite itself new carpet and new window dressings again that looked professional installed. But I think to save money they painted themselves. There was paint on the wing back chair and the desk chair. Along the door frame was overlaid paint. The plug socket near the bed didn’t have a covering on it. And the bathtubs plug was lying on the side of the tub. Not sure why it wasn’t in the drain. The water in the kitchen sink was a drizzle. I know with Covid things are thought right now so we will give this hotel another try when we go to Texas again.

We booked this motel for three nights and were just pleased as we entered the room : everything was clean and the room is nicely furnished in a modern style . The very best thing for us was that the room had no old and dirty carpet but laminate ! Coffee is available in the lobby in the morning and there's also a coffeemaker in the room ( also microwave, fridge and a hairdryer ) . WiFi is fery fast ! The staff is very friendly . There's also a nice swimming pool . All in all : we highly recommend this motel !

Facilities: . Hygiene: . Environment: Yes Service: Yes