Find the Cheap Mary Esther Hotels

Thoroughly enjoyed my stay! Staff was super friendly and extremely helpful. They gave us wonderful suggestions on where to eat and things to do. The room was comfortable and clean as well as the bathroom had fresh towels and the large bottles of shampoo, conditioner and body lotion was fantastic! The breakfast was fresh and hot and the attendant was super friendly. I will definitely go back there again!!

We stayed here for a week long softball tournament. Our first time at this hotel and our last. For the most part the hotel it self was nice and clean. Our HUGE problem we had was with an issue with an additional charge that came off of our account the day before check out. I saw it early Friday morning went down to the front desk to discuss. The ”acting” General mgr was there and I explained what was going on and showed her on my account the charges. She told me that she was going to email the manager (owner) and she would get back to me. I told her I wanted to try to get it resolved because it was a Friday and we were leaving the next day and I didn't want to get back to Texas and not have it fixed. She said she understood and would get back to me. I waited a few hours and did not hear anything. I went down and she said that she was waiting to hear back from the owner about it and she would let me know. I waited again and now it's after 3. My daughter had a game and we had to leave so I stopped by the front desk again and I explained to her that the day was almost done and I had not heard anything. She said that she was emailing the owner again now and that she would call me back in a little while and let me know what she said. Guess what?! No one called me. I called the hotel now it's almost 5 and the young man at the desk had no idea what I was talking about. She had left for the day and did not call me and did not tell him anything about it at all. I had to explain it all over again and he was trying to figure it out for us. Long story short. I am just posting this now because the money just released 31 days later. I spoke with Kerry multiple times each time she was going to email and call me back and never did. I had to leave messages for her and she stopped even responding. My bank said if they wrote a letter saying that we did not owe them anything that they would release the hold within 48 hours. She said that she had to get an okay from the owner and gave me the email address for the owner as well. I emailed her 3 times to ask her to help me with this and never got 1 email back. I told Kerry if she was the acting gm that she should be able to write something saying our balance was clear and help us out but she said she couldn't with out the owners ok. We were not asking for free nights or to be reimbursed for anything. Just asking them to help us with the letter to be able to use the money that was on hold. It took 31 days because they could not respond or get a letter written for us. We will use our money somewhere else in the future since it was such a bother to try to help us get this fixed. VERY VERY DISAPPOINTED in the way that I was blown off by Kerry. It may not have been a big deal to them because they had been paid. But it was a big deal to us when we needed to be able to use the almost 800 dollars that was on hold and we couldn't.

Great service clean room and the jacuzzi spa rub was amazing comfortable bed and great customer service at front desk good housekeeping the atmosphere was pleasant and quiet internet worked very well such a relaxing getaway

The front desk staff was very friendly and accommodating. Had a good night's rest.