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The pool heater was broken and super cold. Was there with my kids and some friends for a bday party. Had to leave for a few hours and go somewhere else to swim and pay money for that. The breakfast was horrible and extremely limited. Kept running out of the few things they did have. Have stayed here before and was a much better experience. Not sure if I will come back again.

After having made and double checked reservations I arrived after a $100 taxi trip from The overpriced airport to be informed by the front desk that they bounced my reservation to some large party and “get wrously covered the price of a new reaervation at the Renaissance Schaumburg Convention hotel”. Now I’m stuck canceling my dinner plans with aliens at the latest possible rude notice and waiting to take yet another taxi to some new place NOT of my choosing without knowing how close this is to my client’s offices for all day meetings tomorrow or not. I’m furious. I’m disgusted. I’m put out….sitting here just waiting for another taxi seething at how incredibly stupid and RUDE this is. F the Westin and Marriott

The room was clean and the environment was good. The staff was not very nice. I clearly booked a twin room, but they insisted on giving me a large bed and a sofa bed. Finally, after I took out the order, they reluctantly gave me the room I booked. In addition, the hair dryer was broken. It couldn't be used.

It is obvious that there is a lot of effort and work going into making this a nice place to stay. I've been to a number of hotels in the Chicago area and this hotel is a favorite. It's not only because of the cleanliness of the rooms and the quiet and the fact that everything works and the grounds are clean. It's because these things are a reflection of the staff. It's a pleasure to stay at this ESA because it is clearly a well run hotel.

Narda is such a cheerful and positive woman ! I’ve stayed two separate weeks and every time I’ve seen her she was always so polite , helpful and gave off amazing friendly energy. Even after a long day at work barely wanting to converse with anyone and just get in my comfortable hotel bed , her energy would make me stop and chat with her every time! Seriously 10/10 customer service , I’m surprised she works at the front desk . I’d for sure say MANAGER MATERIAL !! Thank you so much for the pleasant stay , she was the reason I chose to book this hotel for a second stay.

Checked in 7.23.22 and checked out the following morning, asking for a full refund on the two 2 queen rooms for 2 nights that I rented. The reason we chose this hotel is it was affordable. Now, normally I check everything down to the sheets, last night we got there late so I did a once over and found mold on the bathroom door. My husband took a shower last night and the handle to the bathtub fell off! We called and reported that immediately as we didn't want to get charged, the front desk clerk was aware of this already. This morning I noticed mold in the bathroom, in a couple different spots when I showered, and bug bites on my arm and legs. So that was the last straw for me but the biggest surprise was when I went to wake my daughter up. I pulled back the blankets all the way and the sheets were brown and disgusting. Down to the fitted sheet. I immediately contacted the front desk to have the issue resolved, the manager took responsibility for the conditions of the bathroom but the bed she blamed on my child. Nail in coffin, honey get everything in the truck. It's not funny but let's not have a bad day because of bad service. This is unacceptable from a hotel because of the world we are living in today. Coronavirus is still a thing and monkey pox has been spreading in the area, I don't feel like this hotel is doing their part in preventing illnesses from being spread. On top of that, she refused to discount the second room because we ”didn't complain about the second room” and only gave back half the money for the room we complained about ”because we still got some rest”. Instead of arguing we took what we can get. Why check the second room which is right next to ours, I expected same results. Told my honey, leave it to me next time lol. Seriously, I wouldn't give them a dime and Im reporting it. All the rooms should be inspected before staying. Bring your own linen if you absolutely must stay here and beware of the creepy crawlers.

The room was large, two Queen size double beds were comfortable to sleep, but there were some black mold stains on one of the walls. There is a free breakfast, although there are not many choices.

Stayed here for one night on a business trip. The hotel staff was very friendly and nice. The room was fine and well-appointed. Everything was fine, except the noise. I could clearly hear the guest in the room above and when he/she used the chain pull to open the drapes on their window, it was loud enough to wake me up. I actually thought someone was opening my room's window. Overall not a bad stay at all and the hotel is close to everything in the area. There are plenty of dining options and a movie theatre close by. The interstate is close too so easy on and off. They do have a very nice business center which helped me in a pinch do some document printing.