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Upon arriving at the hotel, the exterior looked quite nice. The checkin with the Hilton app was easy. However, after exiting the elevator on the second floor, it was quite evident that the building was in need of improvements. Worn carpet, dimly lit halls and poorly painted room doors did not give a good impression. Our actual room was clean and the bed was comfortable, but the water in shower/tub was so hot it was unusable. Nothing worked when trying to adjust the temperature. The water would have scalded and badly injured a child. We reported this to the front desk and were told that maintenance would be notified. Upon returning to our room the second night, we discovered nothing had been done. We were not happy about paying a top price for a substandard experience. I did try to call Hilton’s customer service to make them aware of the situation, but the person on the phone was most unhelpful. She kept telling me the email address I was providing was not correct, but it is the email address on my Hilton app and the email address that received all correspondence. It seemed like a good excuse to refuse to assist me.

Staff were amazing! Jordan the night representative was amazing and very accommodating based on what he was able to provide. He was able to help with a room selection that was better accessible for my 88 year old grandfather. We did have a mishap with our room where the lightbulb in bathroom was out. Due to late hour (we arrived after 9pm) the tech was gone for the night, so Jordan updated our room, however and I did mention this to him, the new room smelled like mildew and the carpet looked like a crime scene. There was literally stains everywhere and hair on the bathroom floor. The sheets had weird brown stains on them and apparently my grandfather’s room sheets also had a huge yellow stain on them that had to be switched out. We were in town from New York for a funeral for a family member so we did not have the time to change the room again since we were leaving the following day, but staying in that room felt very disgusting and NOT what was expected based off of the previous reviews. Also the phones in all rooms did not work and our clock in our room did not work. I specified all of these details to the manager the next morning before we left for the funeral including asking to have the room cleaned, which she apologized for and stated they would take care of it. Came back and nothing was cleaned or replaced (no new toilet paper, garbage still full and no replacement towels. Had to go back downstairs that evening when we got back) We had other family members staying in the Sonesta Morrisville location that we had to visit and that location was a complete 180 versus this poorly updated location. Sonesta keep hiring similar professional front desk staff like Jordan, but your house keeping staff and the location’s rooms needs a complete overhaul redo ASAP! Truly feel nasty after having to stay in that room and do not ever plan on staying in this hotel again.

This hotel provides the perfect combination of outstanding guest service, a modern, spacious and very clean room along with an excellent location within the center of Durham. The lobby and restaurant have an inviting decor, where I enjoyed an amazing dinner provided by service that was attentive and gracious. Each morning the staff were friendly, informative and genuine in their greetings and engagement. Marriott Durham has it all and is the choice to make when traveling to Durham.

There aren't too many breakfast choices, but the taste is OK. It is very convenient to go to Duke University. The surrounding environment is very good. The two beds are very large and comfortable. There is free parking.

My wife and I stayed April 9th-12th. We have stayed at this property several times now. We arrived right around 3pm, checking in online. We were greeted right away and were in our room in no time at all. Usually we are in a 4th floor room, overlooking the front of the property. This time we were on the 1st floor, with more of a woodsy view. This visit, like the others, was wonderful. Our room looked great, smelled great, and once again the room had a very welcoming feel. Everything worked well. The bed was super comfortable. Our previous rooms were always very quiet. This was true once again. This room is now my favorite, and I hope to be able to stay in this room again. Breakfast was delicious, and very satisfying. My issue with our last visit was that there was no mixing it up with the breakfast offerings on that 3 day visit. Same mains each day. I will say that on this 3 day visit, they did indeed mix it up a bit, and it was very much appreciated. Once again ,everyone from the property that we made contact with, were super nice. Just a joy to interact with. The price was right for our stay. And more than likely we will seek out this property if we have the chance to come to the area again.

The hotel is very nice, the environment is very elegant and the facilities are very good. The restaurant waiter was very welcoming and the dishes were quite delicious. It is a pity that there is no breakfast, but the place to shop nearby is not far away.