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Pros: Facilities were clean and the room was spacious. The hotel was pretty quiet, and the café downstairs serves a decent breakfast. Cons: customer service was pretty bad. When we checked in we were informed that the pool was available but the fitness center was under construction and we could take a shuttle 20 minutes to a planet fitness if we wanted to use a gym. That is not a very convenient option. Also, when we got to our room, it was hot and stuffy. After a few hours with the thermostat set to 66, there was no improvement. when I called the front desk, they said they were having issues with the air conditioning throughout the building, they had no ability to diagnose the issue, no one working on it, and no real solution. They offered to bring a fan, then forgot, and after an hour of waiting, I called and was told that the person who was supposed to bring it had gone on break and forgot about the request. Sleeping in a stuffy, hot and humid room was very difficult. The window was screwed shut. When I asked if we could have someone open it, staff member told me I would have to track down a manager and ask them, because they didn’t know if that was allowed. Isn’t that their job to ask a manager to help a guest? When I voiced my concerns to the agent at the front desk, there was no apology, and no attempt to try to make things better. When I asked if we could be moved to a room with a window that opened, she said they didn’t know which windows opened and which didn’t and they were full anyways, so there was nothing they could do. I have stayed at a number of Marriotts across the country, and this was definitely the most uncomfortable stay, and the least caring staff I have encountered.

My partner and I stayed here for 4 nights in August 2022 . I had booked our reservation 2 months prior but when I arrived was told by the gentleman at the desk that there was no reservation under my name. I'm glad i kept my cool and asked him to look up our confirmation number because he then was able to find the reservation (booked under my name). This was a somewhat unpleasant way to start our stay at this hotel but the gentleman seemed very overwhelmed as he was on the desk alone and had a line of people to check in. Our room was ok, seemed clean enough. The king bed was comfortable though the pillows could have been nicer (luckily we brought our own pillows). The main issue we experienced during our stay was lack of security. Three of the 4 nights that we stayed there there were a number of folks hanging around outside smoking (cigarettes and ****) and at the end of the long hall where we were located there was a group that was having nightly barbeques just outside the door. There was no security on any of the doors to the outside which seemed unsafe to me. There seemed to be a lot of folks loitering around the property, smoking and drinking and it seemed like many of them were not hotel guests. if I had been traveling alone i would have felt very unsafe at this property. Some security features around this hotel would elevate it quite a bit. Overall we had a nice stay in Ithaca but I would think twice before staying at this hotel, especially if I was traveling alone.

I stayed with my husband at The Best Western Plus, Finger Lakes Inn & Sultes . We checked in on July 5, 2024. The hotel was very clean, All the staff were very kind and very professional. The free breakfast was very good, the food and fruit was fresh and the breakfast staff person was very friendly and made sure the food stayed stocked hot and ready for the guest. I look forward to staying there soon again.

The hotel environment is very good, the rooms are spacious and there is a kitchen to do it yourself. I will definitely choose this hotel again when I have the opportunity to come to Ithaca. The only bad thing is that the sound insulation is average. I can hear the sound of cars on the road and the sound of footsteps outside the door, but it is not a problem for me and I feel comfortable living. This hotel offers a free breakfast, so you don't need to choose a breakfast-included rate when ordering at Ctrip. The hotel offers free parking and is ten minutes away from Cornell University.

Boiling water and coffee are available 24 hours a day. Breakfast is good, parking is ample, not far from Cornell University. The sound of the air conditioner is slightly louder.

The service is very good. Most of the front desk staff and concierge are university interns. They are very sunny and love their internship work, which is very impressive.

The room is relatively spacious, clean and hygienic, and the breakfast buffet is good. It’s just that the price is higher during the graduation ceremony period.