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Disappointed in their management. We were surprised to find out at check-in that the pool area hot tub wasn't working but there was no notice of that online. There was just a sign on the front desk. Then we found that the pool was cold and the treadmill was also not working. My husband and I rarely get a relaxing, romantic night away and were looking forward to using all the amenities but couldn't. I expressed our disappointment to 2 managers and said that we understand things don't always work, but we would have had the opportunity to look for a place elsewhere if we had simply known in advance. One manager didn't reply, and the other told me that I could have just cancelled my reservation when we arrived (no, we couldn't - we had all our bags, we were exhausted and we wanted the suite that we had reserved). I requested a partial refund but that was ignored. So their message was this: not knowing that their amenities weren't working in advance was our fault. However, many hotels put on their website what amenities aren't currently working but this hotel doesn't, and nothing is mentioned in emails confirming your reservation. So if you stay here (and especially if you book online like I did as a Hilton Honors member), be sure to call and ask if things are working, because if you don't and are disappointed, they'll put the blame on you.

It’s not as new as many AmericInn motels and the price reflected as much. That said the room was clean, the staff was friendly and it wasn’t noisy considering the property was close to a busy highway.

The management of this hotel is just in business for a money grab. They are understaffed and communication is poor at best. There is rarely someone at the front desk and even calling from the desk phone didn't bring anyone to the desk. We ended up sitting in our car for a half hour waiting until someone appeared. Once we did check in the clerk very rudely informed us that the breakfast and pool area was for guests only (2 per room) and for any additional guests there was a fee for both. There was no need to tell us as there was a sign indicating this and we were checking in with only 2 people. There is no cleaning service if you are staying multiple days. I understand this is a new operating practice post COVID (desk clerk told us it was a privacy issue) but it should be communicated. When we asked for clean towels we were told we had to bring the used towels to the front desk in order to receive clean towels as replacements. We talked to other guests and their room was missing sheets on the bed. There is Wi-Fi but the code is not provided on the room key envelope. Most hotels include breakfast hours on the weekends until 10 a.m. but it was only from 6 a.m. - 9 a.m. and a very poor selection. The owner/manager also kept his Jaguar parked in a handicap spot our entire visit and there was not a handicap plate or placard in the car (we knew it was his by the vanity plate). The price of this hotel was definitely not worth it.

This hotel is in a great location for anyone visiting the area. Staff are very friendly and always helpful. The entire hotel, including rooms, is very clean and smells fresh. We will stay here again... and we highly recommend it to our friends.

We love this place! Quiet. We were greeted with 2 bottles of water and free snacks from their side store. Complimentary cookies, bicycles, hot breakfast (self-made waffles, sausage patties/English muffin/round egg today) with usual cereal, oatmeal packets, yogurt, apples and oranges. We like the spacious suite but the room inside the bathroom was cramped. You have to get up from the toilet to let someone in. But everything here is super clean. Staff is delightful. Didn’t get to use the pool/pool slide or minimalist gym but grateful it is available.