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This was our second time staying at The Hotel . Our first visit was met with mix-ups that we chalked up to technical errors. Visit number two started off with a rather long wait to check in ( only two ahead of us … but only one person at the desk). We listened as the couple ahead of us were “upgraded” to a king suite because the room they requested had not been cleaned yet. Our turn came, only to be told that ALL of our reasons for choosing this hotel were incorrectly identified by a new staff member as available. There was NO apology for their mistake… nor any compensation suggested for their errors.. no “ upgrade” for us!!! . Ok… things happen… check in to the room we didn’t really want, but friends were on the way. After ******** for a few hours, I returned to the room (11pm) to find it had not been vacuumed very well from previous guests ( see pics) and listened to yelling/cussing/slamming doors from neighbors . After 15 min I walked down to desk ( no one answered the phone) to request they be reminded of general hotel quiet hours between 10pm -6am. Finally, to relax in the tub… only to discover long, black hairs ( cleaned out tub before taking pics… dang it!!!) from previous guest. Night number two was a repeat performance, so once again, I made the trek to the desk. Security showed up about 10 min after my notification … the time now well after midnight!! The only highlight of breakfast ( think cold food) , was Karen …who was very friendly/happy. She was one of only THREE people we encountered during our stay, who was friendly/seemed happy to be employed there. Kayla ( cashier) was another and we did not catch last persons name. When we checked out the next morning, there were no carts available for our luggage, apparently they do not have more than 2 carts. You also have to leave your identification with them as collateral in order to get a cart… fyi. In conclusion, it’s a gamble staying here. You might get the room you request… you might get upgraded… you might get sleep… you might get a clean room… a cart for your luggage… a warm breakfast … Our recommendation? Check in to a place in town… your gamble might pay off there!!

I used the travel advisor upgrade to purchase a king suite... was a very nice space as the space that an extra bed normally occupies was used for a couch and coffee table.. therefore is felt spacious.. the smell of chemicals was strong but once I turned on the air conditioner and circulated the air.. the strong smell started to dissapate.. the elevator was not working so we got some extra exercise with 3 sets of stairs.. the host, Rick was pleasant and helpful... would stay there again... convenient location..