Find the Cheap Brook Park Hotels

Wanted to give a 5 Star…but… Very friendly team, room on ground floor was quiet, clean and comfortable…breakfast buffet very plentiful and tasty. Responsive, safe shuttle to CLE, just a few minutes way. Really found this Holiday InnExpress to be a good place to stay….but, unable to get hot shower. Advised desk and at check out was advised that rooms on ground floor used to have jet tubs and you have to adjust shower water to near center, advised entire hotel will be renovated. No courtesy water bottles. Expectations as an InterContinental Ambassador were high….they came close.

The front desk person was more concerned with what was happening on her cell phone then waiting on me as her custom. Checked in and went to my room and then came back and found my form that I had signed just laying out on the desk. She had gone outside to use her phone several times so when I called the front desk no one wasn't answering. I needed to return my car to the rental carental car before the evening was over so I did not have to do it in the morning.. I try to find the return and and got lost. She didn't even know where I was she couldn't leave me back to the hotel. It turns out that the shuttle driver finally suggested that she'd take me and I follow her. That worked out well. My concern is that had I had an issue with help or anything and called the front desk there would be no one there to answer the phone. And literally had to go outside to find her once I realized what she was doing. I came into the front lobby and there was no one there. The next morning the night auditor was very kind to kind to make sure that the shuttle driver got there on time so I would not be late for my ride to the airport. There seems to be a little confusion as About the consistency of employee service giving to the customer. I'm not sure I would have that many family members working in the same facility.

dorel radoiu 1/5 Paid in full when booked with parksleepfly.com for 2 nights stay and 1week parking having the airport shuttle included per description. When arrived at hotel nightmare started Called 2 days prior arrival to confirm I’ll have a shuttle at 4am When got at the location I was handed a voucher to call a shuttle company which told me they can come to pick me up before ,,about’’ 4:45 After I hit to the room I open up my online banking to make a payment for an outstanding bill And noticed a charge from the hotel for another 144$ even my stay was paid in full they told me they need my credit card for incidentals which I understood not from that to charging me on the spot for incidentals when I just checked in … it’s a long way I decided I cannot risk just getting a cab in the morning so I left together with my car at 3 am and used parknfly service Nightmare continued 2 days after I noticed 2 more charges in my credit card account from comfort inn one of 122.43 and one of 122.73 Called the hotel and tried to sort it out I was told all the charges are reversed Partially true because the charge of 122.73 is still in my account and I am still good to pay it. So Beware poor service dirty room and credit card scam ! If this is the way this business is surviving all I can say is Shame on you! Trip typeVacation Rooms1.0Service1.0Location2.0

Awesome staff at the Middleburg heights location always helpful always accommodating to any needs/wants with quiet and clean rooms...never a disappointment and would highly recommend this property to anyone looking for a little home away from home

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

I have been to many Hampton Inns in the past, but I will say that this is one of the poorest run overall. So poor in fact that I asked the GM to call me so we could discuss my concerns. Perhaps he called you, but not me. The rooms are very nice, clean and comfortable. No problem there. But, pray tell, how does the TV work? The most confusing station selection process I have ever encountered. And I never mastered it. The desk clerk indicated that this is a fairly frequent complaint. So why doesn't the hotel put in each room some instructions on how to use the TV? Also, they have a strange shower in our room. Turn the handle all the way on and it is supposed to get hot. Right? Not here. The more you turn the handle, the colder it gets. If you want hot water, you turn the handle only a slight bit beyond off. The mot negative thing is the buffet breakfast. The worst in all of the system. The oatmeal was very watery and runny. Not pleasant. Try and find some cold cereal. Only a couple of boxes of corn flakes were displayed. That's it. Last time we were here they had to go in the back and find some cold cereal. The waffle maker batter was liquid cement. Took several minutes to fill the cup. Thus the resulting waffle was mostly uncooked. No pastries like other places, either. No bananas, too. Way below the standards of others we have been to. It seems like this place is convenient and since it is near an airport they feel that people want a quick in and out. And they sure lived up to that requirement. Find another accommodation.

This place is a dump. The room was dark & dirty; roaches scattered when I turned on the lights. The entry door was not sealing right as I could see daylight all around the door frame; it appears the door had been kicked in sometime in the past, & the repairs were done in a half-a$$ed manner. I went to the front desk & requested a refund. The young man who was working the front desk was very apologetic, even offering to put me in another room. I declined. Go somewhere else.

Ok. No deposit required! No using your 100 dollars for a month or so until they decide to return it. This place is very clean and nice. Everything worked and it was a very nice stay. We will be going to Cleveland for my daughters’ health needs and we’ve found our place to stay.

Due to multiple plane delays, my 15 year old daughter and I arrived at the Cleveland airport at 130 am. My travel agent had contacted them about the delays when we were en route to Cleveland and she was told to have us call them upon our arrival and they would pick us up. We called them upon arrival and were told to wait at the number 7 pick up. We waited there until 2:05 am and still no shuttle. At this time in the morning there were very few travelers so there was no way we would miss seeing the shuttle. I called them again and I was told the shuttle was at the airport waiting for us. There was no one there. We were the only travelers left to be picked up. I had to call a Lyft to take us to the lot to get our car from their long term parking so that was another $35 tacked on to our $100 fee for using their long term parking. Our Lyft driver told us that he had brought other travelers back to their lot when they were a no show. When we arrived at Crowne plaza, the shuttle was parked in their parking lot. They could not have been waiting for us at the airport if the shuttle was still sitting in the parking lot upon our arrival. This was the first time I had used them but my normal long term parking service was booked so I had no choice. The fact that they had no qualms about abandoning a mother and her 15 year old daughter at the Cleveland airport in the wee hours of the morning is extremely concerning. I will never use this service again and would caution fellow travelers to use a different service.