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The Daxton is a great hotel it’s pretty consistent every time I stay. I rate cleanliness a 3 because my experience has been hit and miss. The first and second time I stayed the cleanliness was on point. The third time I stayed they put me in a room that just wasn’t very clean they apologized, moved me immediately and upgraded my room that was nice. The last time I stayed whoever cleaned my bathroom had shedding hair or something and there were long strands of hair that were not my own in the shower and on my towel. That wasn’t cool but it happens. The amenities are great they have a complimentary snack area in each floor with coffee, tea, beverages and little pastries and snacks which is an excellent extra and overall the service is great. The area around the hotel is very walkable there is great shopping and food options there’s even a nice park nearby. The Daxton has become my go to hotel when visiting MI and I come up quite a bit.

On tuesday night (July 9) at midnight I entered the Holiday Inn (after having ”succesfully checked in at 8 pm) only to find my key did not work. When I went downstairs to talk to the clerk, he was immediatly very defiant. Adam, the staff person, stated that it ”obviously” did not work because my credit card did not have suficent funds. For the record, I have a corporate credit card that has a very hefty credit line. I explained that I had checked in succesfully earlier that night, but he was not having it. He would not accept the same credit card, or even try to make it work, and said I needed another card or he could not help me. This is at midnight, so I obviously had very little alternate options of asking a colleague or another hotel for assistance. Adam was so rude, that after a back and forth of a few minutes, I left dumbfounded- to the streets to find a solution. Again, at midnight, in Detroit. I walked to The Townsend where I was helped even though they were sold out (see my review). Now- this was a last minute reservation, and I was willing to give Holiday Inn another chance, because I had had two previous bad experiences at a Holiday Inn this year. The first being at Pomona, California, where I went on a business trip and had no wifi for the 3 days I was there. No aplogies, no explanation. Just ”find a starbucks with wifi” as a solution. The second experience was near Gainseville wher I stayed 3 days and my bathroom was out of service for the 3 days. The 3 days they promised to fix it, yet they did not. Did not offer me an alternate room, they only offered me extra points on my loyalty card. This was obviously the last straw. I have shared this experience with my colleagues and we have all pledged to never stay at a Holiday Inn. I work for a multinational compnay. We have about four offices with approximately 200 employees who travel consistently to the Birmingham office for business. Holiday Inn can now thank Adam for losing that business with his disregard for guest services. As a final note, my assistant called my credit card company, and Adam the following morning. She confirmed with Adam that it was a mistake on his part, and he realized that a few minutes later, yet he never bothered to call me on my cell to have me come back. He just wrote it off as a ”miscommunication” amongst his staff. Thanks for nothing.

Unkind/ very not helpful front desk Keycard stopped working but the front desk was on the phone for 15 minutes. No refrigerator - couldn't keep water/drinks cold

I love this hotel! We get the room with 2 tvs and it works Great! It keeps the peace, lol. Also the kitchen is awesome! The decor and patio too is awesome and gorgeous! I'm curious how it would be during normal times but right now I'm lovin them. peaceful.

Breakfast is general, bread, cereal, milk and the like. The location is on the roadside, there are no commercial outlets around, but this is not a problem. Within a few kilometers of driving, there are more shopping malls. There is a parking lot. The hotel is relatively simple and has no place for children to play.

We stayed at this hotel for 63 nights. The room was updated, clean and well equipped for anything we needed. We stayed on the second floor and only occasionally heard anyone above us. We never heard any noise in the halls, or rooms next to us. The free laundry facility and gym were a life saver. The manager Paula was superb in extending our stay several times. The location is great, near Somerset Mall, I75, and a ton of restaurants for all budgets. All of the employees that worked the desk were very friendly and accommodating, anytime we needed anything. This was a perfect, no frills hotel.

However, the room is not big, clean and tidy, the breakfast variety is not very rich, the breakfast on the next day of the stay has cold bread, no hot eggs or bacon. I don't know if the waiter is late, or what is the reason, in short, it should not be.

We had our daughter's Sweet 16 Birthday Celebration at the Hilton Garden Inn Troy and stayed there with family members. The rooms were spacious and immaculate with microwave, fridge, Keurig, amenities etc.. everything that we needed. The hotel itself is absolutely gorgeous and impressed our guests. The food was elegantly displayed and delicious and the Event staff were superb. Our guests were greeted and served the entire evening. Everyone felt special and couldn't stop talking about the event. Many of our guests said that they would love to host their next event there. To top off the evening, the hot tub was awesome! I would highly recommend this hotel for your next event as well as stay. If you love upscale living, this is the right hotel. The banquet room, bar area, lobby, sitting areas, are absolutely gorgeous!