Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.
Brilliant hotel with Brilliant staff, loved the 3 days we stayed there, location is good. Only a few minutes away from the Mosque, our flight was delayed and we lost our room, but the staff made sure we had a temporary room for a few hours before changing it to an absolutely stunning room, thank you Saja Al Madinah for a wonderful stay, will be staying there in the future
Good, clean and spacious suites with very well mannered staff. They have a cafeteria in the lobby where breakfast is served, not in the form of buffet but one can order a breakfast dish, with a drink and water (one for each). 5-10 minutes drive to Masjid-e-Nabawi by taxi, cost totally upto your negotiation skills. Al Rashed Mega Mall is just across the road but the road is so busy, please don’t even think of crossing it straight on foot. Either take a taxi (sounds weird) or walk down the lane till a crossing and then come back all the way up. During my stay of 3 nights, I couldn’t go there even once. On the lane behind, 10 mins walk away, you will be able to find all restaurants like tazaj, dominos, mcdonalds etc. Overall, a pleasant stay, 20-30 mins from Airport and Harmain Train Station.
Very Good
49 reviews
4.2/5
Price from
Rs 20,896
per night
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The location is excellent and overlooks the Prophet’s Mosque. The reception is keen on customer satisfaction and comfort. I would like to thank Mr. Khaled Al-Jahni in particular for his taste and high morals in dealing and hospitality.
Location of hotel was within walking distance to Nabawi, about 15 minutes. Staff at the hotel were friendly and helpful while the room itself was well maintained. Only issue was the door to our room was quite hard to close and had to be slammed.
Stunning hotel – and the best location ever ! The hotel is bang opposite – Roz E Pak – Green Dome – and every prayer I was lucky and blessed to pay Salaams and walk straight into the hotel. What even made our stay memorable were the amazing Super stars @ the hotel. The lady who checked us in - in spite of being a packed house – ( The lobby literary was flooded with people ) she checked us in a flash. The Breakfast TENT – was unbelievable – what a view from there and the décor was simply outstanding – the breakfast menu was sumptuous and tasty Also the superstars were the housekeeping team on floor 4 – Liton and Rakib – they were thorough professional in their works !
Very good choice, the location of the hotel is very good, the environment, sanitation and service attitude are also good, the overall feeling is OK. The slightly lacking point is that there are no slippers in the room, and the room door card is not easy to use, often you have to swipe it several times to swipe the door.
The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.
With a stay at Hasana Suites in Madinah, you'll be within a 10-minute drive of Prophet's Mosque and Quba Mosque. This hotel is 3.3 mi (5.4 km) from Ghars Well and 3.8 mi (6.1 km) from King Fahd Central Park.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Grab a bite to eat at بينو بيتزا, one of the hotel's many dining establishments, which include 2 restaurants and 2 coffee shops/cafes.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 74 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
Went as part of Hajj package. Our bus driver got lost on the way there. Then was shocked when we arrived our tour manager rep wanted to put us in a quad room instead of a double room which we paid for. Luckily, by magic some double rooms appeared and we got one. The room was small and so was the shower but it was big enough and I was not inconvenienced. The rooms were modern and clean. For some reason there was a room next to us with another entry door for both of us but the lock didn't work so they had to keep this door open. It seems there is a restaurant on every floor. Buffet was part of our package and it was excellent and luckily they had a couple of Indo-Pak dishes. It's a 50 yard walk to the Prophet's mosque which obviously was convenient. Lot of shops nearby. Overall no issues here.
Very Good
61 reviews
4.1/5
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
AAnonymous UserMy room was very clean.
But my 2nd day my room not tidy up at all even no drink to top up.other than that its ok
Honestly a beautiful hotel, the staff were all very respectful, kind and easy to talk to especially Masum Ahmed and Al Ameen Sarker who helped us continuously during our stay!! We had the breakfast buffet included and it exceeded our expectations everything was well served and there was various options. We stayed for 3 nights and the Elaf al tawqa hotel made our experience easier overall due to how close it was to the prophets mosaue Allhumarik, can’t wait to return!
AAbrar2483One of the best hotels near Masjid Al Nabawi! The staff are incredible! From the moment I arrived, Hassan from concierge assisted me with my bags and the staff at the reception were very friendly and they not only allowed me to check-in early but also upgraded my room with a partial Haram View! All the staff spoke English perfectly. The rooms are nice and spacious with modern furniture and the amenities provided in the room are perfect from bathrobes to multiple kits! The room was relatively clean however I’ve notice multiple finger prints on the refrigerator door as well as the bathroom door which shows those 2 areas weren’t wiped after the previous guests had left. The shower was perfect with nice hot water and the bathroom was spacious enough.
The hotel has 2 towers and we didn’t know which tower to go to so we ended up going to tower 1 were the receptionist informed us that our booking is in tower 2. I had an elderly guest with me and moving towers like this was very inconvenient. The hotel should inform the guests about the tower number and parking instructions before arriving at the hotel.
The hotel is very close to the Haram with just 6-7 minutes walk to both the men’s and the women’s entrance (door 11 and 12). Upon returning to the hotel, the staff were promptly situated outside the elevator doors assisting guests with the elevators.
About the breakfast. It was fantastic! The options available were great and included selections of
cold appetizers, bakery items, main courses including french toast and pancakes. The breakfast staff were very friendly and efficient and they never said no, especially Riaz he served us coffee and hot chocolate. The items were being refilled quickly. The 2 ladies welcomed us for breakfast with a huge smile.
Suggestions to improve breakfast:
1) there was no live cooking counter for omelette. The omlette was being cooked in the kitchen and was being stocked in the hot plate. It would be great if the hotel could consider introducing live counter for omelette as it really would help us guests to make the perfect omelette for ourselves and eating it warm and fresh. Other hotels do have a live counter.
2) Though all the breakfast items were great, the French toast wasn’t good at all! It didn’t taste like a French toast. The sambosas were undercooked and very chewy so wasn’t able to eat them. Improvements on this will make the breakfast experience perfect!
One more thing to add is that the staff not once said “No”. They always accommodated our requests whatsoever. I asked the reception for a plastic chair for my elderly mother to sit and take a shower, thought they didn’t have it, they offered us to switch to an accessible room with no additional costs!
The hotel is not very busy and crowded as I didn’t see any groups here. I hope the hotel can maintain this very same standard or else it’ll be very easy to be like the other hotels who don’t care about guests.
All in all, I’ll definitely choose Al Manakha Rotana again on my next trip to Madinah and wishing this hotel success!
AAnonymous UserComfortable Stay with Minor Improvements Needed
I recently stayed at the New Madinah Hotel and had a generally pleasant experience. The staff were friendly and helpful, and the rooms were clean and comfortable.
The hotel's location is excellent, within walking distance to the Prophet's Mosque..
However, there were a few minor issues that prevented me from giving a 5-star review. The rooms could benefit from a bit more maintenance, and the Wi-Fi connection was occasionally slow.
Overall, I would still recommend the New Madinah Hotel to those looking for a comfortable and convenient stay in Madinah.
GGuest UserEasy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!
GGuest UserThe hotel was beautiful, from entrance to lobby to room. It was 14 mins walk from hotel to Masjid e Nabwi. The service was great. There was a bell captain Sezzat, especially he was very good in service even he arrange ziyarat for us with a good driver and help us to chose the room with better view. He was very active and energetic more than his job he was doing. If you'll find him take his hospitality you'll love it. Highly recommended!!!
SSofianeVery nice hotel, modern and clean, great staff, comfortable and spacious room.
Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer
KKulsumaStayed in this hotel for 5 nights in Jan 2025, enjoyed the stay, 2 minute walk from Masjid Al Nabawi. Hotel provided amenities including cotton buds, dental kit, shaving kit, coffee, tea and water. They also provided hair dryer & electric kettle. Clean hotel and staff are attentive and helpful.
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