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My husband and I are staying here for the last part of a two week vacation in Portugal. We had looked at reviews and pictures of this resort prior to arriving and were excited to stay here. Upon arrival we could see that the views were beautiful but the resort fell short in every other way. When we checked in our room was not yet ready so we stopped at the restaurant for lunch. While at lunch we had to track down staff to give us a seat, get any drinks, and then to order our lunch. Finally our food came and for a 5 star resort the food was less than subpar. We ordered 2 sodas, a personal pizza, and a cheeseburger and the bill was over $60 usd. The restrooms that were available to use for guests had toilet paper holders that were falling off the walls, soap dispensers that were rusted, and bathroom doors that did not lock. Finally once it was time to check into our room I was at first impressed with how the room looked but that quickly changed. Once in the room we found ants crawling around the bathroom and within 5 minutes we had killed over 10 ants alone. At this point we were frustrated and contacted our travel agent to help resolve this issue. Soon after my travel agent contacted the hotel the hotel then called me personally to say that they were made aware I was “complaining.” During that phone call they never offered anything to make our stay better. We decided to walk around the resort to get out of our room and walked down to the spa only to find all the lights off and the “hot tub” cold. After a long day of travel and frustration we decided we would give the restaurant another try. Unfortunately our experience was not any better with dinner. We both ordered risottos one mushroom and one scallop and prawn risotto. The mushroom risotto was almost all mushrooms that tasted like they were from a can and the scallop and prawn risotto had only two scallops and two prawns. We contacted our travel agent again to have them help with our problems with the resort and then decided to get some rest. The next day we spent the day by the pool where not once did any staff ask if we wanted a drink or to order lunch. When we found a staff member to order lunch they gave us a menu but never came back to take our order. Finally we got our food and after we finished it they never came to pick up the plate so after over an hour we took the plate to them. Since check in we have been working with our travel agent to get a refund for our stay and our travel agent has been met with nothing but pushback. Considering all of the issues we are having a refund is the least this resort could do. This resort has the potential to be a great place because of the scenery but they have a lot to improve on for it to be considered a 5 star resort.

A very good and well located villa, very pretty and pleasant stay, the only drawback I would say was the spa issue, neither the Turkish baths nor the small pool were working, if that had been working it would have been ideal, but equally, everything else was a luxury for us.

Booked a 3-night twin room to attend a friend's lecture in Lagoa. The hotel, or better, motel is excellent for those on wheels, not for those on foot. If you have disabilities find another town in the Algarve. Some sets of stairs do not have rails, you have to go round the entrance to physically 'get in'. The reception has only 1 staff member when off-season, be prepared and do it all online. Forget questions about taxis, transportation, and restaurant advice is really subjective. The room was very comfortable, the second door to a set of stairs (curled) with direct access to the car park/entry of the hotel area was not. Cold and humidity pass through the doors (front door leading to corridor inside as well), as doors need maintenance. Breakfast is good and varied, for all tastes, except gluten-free options. Internet signal very weak, had to use phone data package. Check-in is only at 4pm. Pro's. besides what I already mentioned: bus terminal 5 min walk, good restaurants each way 5 min walk (one is just next door), supermarket passing the roundabout, beds very comfortable. You can walk to the centre (10 min walk) but the town is without interest, unless you are there for an event, for those on foot, you can stay here and get to know other nearby cities in the Algarve by bus, as the terminal is so close, and it is not expensive to go around by bus.

Context - 12 night stay, family with 2 young teenagers in August We stayed in Villa 100, a 'luxury 2 bed townhouse' Accomodation: Great accomodation, some maintenance required, but not important. The accomodation was spacious, clean, beds were really comfortable, showers were great, loads of kitchen storage, sofas really comfortable, effective air com, kitchen with 4 burner hob, ovem, microwave, toaster, cofferr machine, washing machine and dryer. 5 star comfort, and nearly 5 star appearance (just a few maintenence piece needed ie chips in kitchen cupbaords, locks of bathrooms not aligned etc) Outside the accomodation we had 2 loungers, 4 would have been better, a table with 4 chairs with a few of a small pool. The pool near our villa was excellent. We generally were able to get this to ourselves at some points in the day, and there were always loungers available. This isn't the main pool. The main pool is a couple of minutes walk from the villa, and again excellent. it was quiet, but still an atmosphere, no problem getting loungers. On one day we had to hunt down an umbrella. There is also an indoor pool, that opens out to a terrace. Didn't think we'd use it, but it was really nice, and we used that as well. Useful when it's windy and the outdoor pool got chilly. The spa was good. My wife had a treatment that she said was very good. there was a steam room and sauna, both good, a small gym (didn't use). Jacuzzi was open, but didn't seem to work ie no bubbles! Outdoor pool bar was closed for refurb, but an indoor alternative was available. Restaurant was probably the biggest disappointment. We were self catering, used it once, and didn't return. The food was ok, but comparing it to the external restaurants we ate at, was nowhere near as good and significantly more expensive. Service in the restaurant was more comparable to a 3 star hotel. What was particularly disappointing was that 'portuguese' night was just a subset of the standard A la carte menu. Housekeeping were variable, ranging from spectacular to average! Some days they even unloaded our dishwasher which was a lovely touch. Other days they took away hand towels and didn't replace them. Resort did not have much to do for teenagers, other than making their own entertainment in the pool, but for us that was fine. Overall, a hotel is pleasant, lovely pool areas and accommodation is extremely comfortable but let down by the restaurant. Outside of the resort, in Carvoeiro we ate at 'Elliots' in the centre, and 'Recanto da Boavista' (2 minute walk from the hotel). Both of these restaurants were excellent, and catered well for my son who has a milk allergy. The other place we went to in Carvoeiro was Sandoskas. Again really good, but more cheap and cheerful. Whilst their bread contains milk, their baguettes don't, so hot dogs with baguette is a milk free option! The ice cream shop opposite also does a good range of vegan ice creams. Supermarkets are plen

We've just returned from a 10 night stay at Placid Village and loved it. We had a 2 bed apartment and we've never had such a spacious apartment, it was huge! It was a bonus to have a second toilet with a washing machine and a dishwasher in the kitchen. The A/C worked really well and the kitchen was well equipped. The pool area is small but even though it was the summer holidays there was never a mad dash for sun beds in the morning, which was great. The complex has a little snack bar for drinks and ice creams during the day. And the reception staff were friendly and informative. It is a bit of a walk into the centre (20 mins) but we enjoy walking so it wasn't an issue. Don't let the walk put you off as Ubers and taxis are really reasonable. We used an Uber to get to the Intermarche supermarket and it was less than €4. There's a decent mini market about 5-10 mins away from the complex. We loved the resort of Carvoeiro, our 1st visit. We ate in lots of lovely restaurants, Bella Rosa, Xamor and the tapas place near the beach, to name a few. The sky bar at the Tivoli and sky bar 360 near the beach are great for a sundowner cocktail. And there's a lovely little bakery (turn left instead of right on the road at the bottom of the big hill). Worth visiting for breakfast. We walked to Algar Seco to see the cliffs/caves which are spectacular. We visited the Benagil caves and went kayaking. We also went to Ferragudo for the day, which was under €10 in an Uber. We had a fantastic holiday and we were really happy with everything about Placid Village.

Quiet, peaceful place but nothing available nearby except the excellent Quinta Dos Santos winery and restaurant - open 13.00 to 22.00. Our hotel room was clean and spacious and the staff really do try to do an excellent job. However the food is extremely disappointing and the only evening meal available is a buffet of mediocre, tasteless dishes. Two nights a week the restaurant is closed, one night Pizza is available and the other night Barbecue; if these are not to your taste you'll have to make do with bar snacks. It is mandatory to book a table for the evening restaurant but don't try and do this through reception, they will always tell you it is fully booked. However if you go to the restaurant personally most of the tables are free and you will be able to eat there. Apparently this is because a lot of ”all inclusive holidays” are booked there and so evening tables are prioritised for these people but most of them do not appear for dinner. Why reception is unaware of this none of the staff could explain. Apart from dining chairs at the Pool Bar and loungers round the pool there are no comfortable seats available. Certainly not one of the better places I have stayed in.

Don’t believe the negatives, these apartments are new, clean and have all required facilities, kitchen area, shower room and twin beds. Nice sunny balcony. There is a gymnasium on site and two swimming pools. Free shuttle bus to Gramacho and Pinta golf courses. I was on a golf trip, so exactly as i required, these are not really designed as family holiday apartments, albeit that families did seem to be enjoying them. If you want to walk. It’s only 1k to Gramacho club house and the adjacent supermarket, but remember there is the free shuttle. Staff were welcoming and helpful, I thoroughly recommend the Apartments, but if they want to improve things, a bar in the reception are, with snack options would be nice, but its not a game changer.

My husband and I have just returned from a weeks holiday here at Colina de Lapa, and there are positives and negatives to staying here. We enjoyed the space in the apartment as bigger than what you’d get in a hotel. But if you’re looking for a beach holiday, or a lively/tourist spot with shops, bars, restaurants and souvenir shops, then I’d say this isn’t the place for you, or you need a car to get out and about! We said we wouldn’t return here as we like to be nearer the beach. Positives first The 1 bed apartment has benefits of a full kitchen inc kettle, washing machine, microwave, hob, oven, fridge freezer, TV, living room and dining table, it’s a great space for a small family and home from home really. Beds were firm and we slept great! Housekeeping came in every day apart from Sunday, they made/changed the beds, we had clean towels daily, they emptied bins and did a little clean round. It’s a quiet and peaceful area with beautiful gardens and pool. We didn’t use the pool so can’t comment but it looked nice. There’s a shuttle bus that takes you to Carvoeire. We didn’t use this as we had a car, so not sure of the exact details but I believe it drops you off at 11am and picks you up at 4pm. Evening meals were nice but limited. Tennis courts and basketball court I think Children’s play area Negatives You need a car to get out and about as it’s quite far away from any town. It’s definitely not suited to anyone with mobility issues. There is a bit of a hill from the restaurant area, to the reception area, (where you get the shuttle) and there are steps round the complex. Takes over 30 minutes to walk to nearest beach, going down is ok but coming up (it’s all uphill) is another story! Unless you get a taxi or use the shuttle to go to the beach in carvoeiro The restaurant is limited, not sure if it’s because we went out of season (2nd week in an October.) We opted for half board (which was more expensive than we’d paid in other hotels) the breakfast was continental, cold meats, cereal, pastries, yoghurts, fruit, no eggs or hot food though. The HB evening meal option was a choice of 2 dishes (not enough variety) and we were offered the same food a few times. It did taste nice what we had though but needs more veg/salad options. Others who were eating here and not HB said they didn’t have all that was on the menu either. But could be a seasonal thing. Apartment is dated, needs modernizing. We also had ants in the bathroom, not mega amounts but about 6-12 and then we saw 1 climbing up the wardrobe in the bedroom, so panicked in case they crept in the bed! There was a subtle musty/damp smell In our apartment, more so in the bedroom. You got used to it when in the apartment, only noticing when you’d been out and come back in. No shops on site, (not even for basics) nearest one is a 10-15 minute walk away which isn’t far unless you’ve got mobility issues. No gym. The complex has apartments and villas with pools, whic