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I stayed at this hotel with a friend in April. When we arrived I was told they do not need to hold a credit card because I am a member. We got to our room and it had an extreme smell of mold and was damp. We requested to move because it seemed unhealthy to sleep there. They moved us to another room, which still had a slight odor but was much better. A few days later I was called down to office to provide my credit card. I was confused and mentioned the conversation from check in. They said it is a formality and was an error from check in. Then we were told that when the cleaners came to the room they saw that the bathroom mirror was broken. We told them there were many things wrong with the room but we didn't want to complain again after already requesting to change rooms and these were mostly minor issues. They asked us to write everything wrong with the room onto a sheet and said they would not be charging the credit card. We gave them the list of problems in the room. Six weeks later I had a charge on my credit card for the mirror. I've contacted them several times and the manager will not call me back but I'm told they investigated the situation and determined that we broke the mirror. The situation feels deceptive and the hotel was very broken down with many needs including the broken mirror. I would not recommend staying there.

The hotel room and house keeping great. The restaurant food was good. Free breakfast could be way better. Hotel site is misleading and list the beach as an amenity. The beach is private and was dirty. If you walk around the hotel there is a clean private beach near the condominium. They rent floats near the pool and Canoes which was nice but should be free. They have projector screens which they don’t use for kids at all. I asked several times and only got “we don’t use them anymore” They should strive to be more kid friendly. Also the restaurant by the pool gets packed with pigeons when your eating. Pack food to go! Mgmt helped by removing a few resort fees which was nice but let’s be honest the damage is done. This was a once in a lifetime trip for me. I have cancer and this trip was costly. I stood 8 days!

Come here, as expected, the environment is beautiful, the service is intimate, the spa is professional, and the manual project experience is great! The taste of the restaurant's dishes is average and needs to be improved.

Excellent location, next to a shopping center and several restaurants. Accessible to use taxi or Uber transportation. 8 minutes from another shopping center and 15 minutes from the capital area. Castillo San Felipe El Morro and Plaza las Americas shopping center.

I would not recommend staying here unless you want cool pictures of the interior and not much else... I will start with the redeeming factors: The front desk staff (only on location til 5pm) and cleaning staff were lovely and incredibly accommodating. The rooftop area and hot tub were a fun lounge location. Our room had great air-conditioning and the wifi always worked. The location is outstanding, but there are many other hotels in the same area. The cons: (1) Our bed and pillows were extremely hard and uncomfortable, which I have read other reviewers mention. When I first read those reviews, I thought those people must be exaggerating, but they were not. (2) Our key card did not work TWICE after hours, and we had to call an emergency line and get assistance. On the second time, no one answered for awhile, and we had to BREAK IN to our own room. We did not break anything to do this, and it was entirely too simple to do. We still felt safe, though, since the main entrance was locked and code protected and our room had a bolt and safety lock. (3) The bathroom was extremely small and the water pressure was not good. (4) Our sink leaked constantly. (5) Our TV did not work. (6) Our safe did not work. (7) The floors were dirty. After meeting other travelers around San Juan, we realized we over paid (by a lot) for what we got. I would not stay here again unless it was at a big discount.