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Couldn’t check in and stay due to appointment postponed. Hotel not allowed to cancel neither modify date of check in.

The room is comfortable, neat, and tidy. The room service is poor; while we requested to send us some mineral water, unfortunately the room service asked us to pay for the mineral water. While we were agreeing to pay them, no one came to send us mineral water as per request before. The car park is quite far away from the hotel. Although hotel transportation is provided, it is not available all the time. While we checked out at 12 p.m., there was no hotel transportation available in front of the lobby. Thus, we need to carry our luggage into the car park by ourselves along the road that is quite far away. The receptionist was also not so welcomed. During the time we checked out, the receptionist was sitting at the counter; however, she was looking down and taking some time to respond to us.

Room - spacious and bed was very comfortable. 1 room can accomodate 3 adults comfortably. Location - strategic location... by the lake. Near to putrajaya mosque and botanic garden. Food wise..not so much choice (walking distance). Recommend to drive out of the area. Breakfast - variety of food to choose from and quite big dining hall. Service - very helpful staff at frontlines and always smile.

Our experience started out fine, we were given cookies at the reception by a very friendly receptionist. The property is huge but dated. Walking from reception to our room (in another adjacent building) is ok but there is no shaded walkways, it’s all open air and subject to the elements. The room itself is average, we had booked two rooms facing the lake. The cleanliness however is appalling. We found a dead cockroach under the bed, the toilets were clean but because it’s all black tiles, you can’t really see the dirt unless you look closely; the shower doors weren’t properly cleaned, there is moss and old, icky dirt stuck at the corners. Water pressure to the bidet is low, which basically makes it pointless to have. There’s food flies lounging around the room, possibly from food that was consumed by the previous guest. We had ordered room service 3 times in total. The first time was great, they brought the food within 30 minutes, charged it to our room. The food quality however was subpar. The char kuey teow was soggy and tasted like ginger, which isn’t how it’s normally supposed to be prepared! If your chef is gonna make changes to classic local recipes, make sure it’s taste-tested by others and please CLEARLY state that this is an adaptation of a local classic so the guest can expect it to be different. The 2nd time was an annoyance, not only was the food late but they told us to pay immediately for it! Apparently the wait staff was told we had not paid a deposit for the room but in fact we had paid a deposit to cover our entire 2 night stay for two rooms! But being cooperative guests, we decided not to make a fuss and paid immediately. 3rd room service, no questions about payment. Talk about inconsistent service! Also, we were told to leave our food trays from the room service outside the room but they didn’t clean it up the next day resulting in food flies buzzing around. The breakfast was ok on the first day, but the 2nd day, it was downright horrible. Scrambled eggs were soggy, bacon and sausages was boiled and not fried, again, if you’re gonna offer a healthy alternative to everyday norm, please state it clearly somewhere! Freshly baked bread wasn’t fresh either, tasted at least a day old. Lastly, the pool isn’t cleaned regularly, not what you’d expect from something with a “Hilton” brand in it. The kids pool had dark tiles in it and so you can’t easily see dirt in the water but there were small leaves and other icky stuff floating about if you looked closely.

Great hotel in putrajaya. Affordable prices. The location was strategic, warm & helpful staff. Complete amenities. Clean room. Car park lift not connected with hotel lift. But it's ok for me. There is an iron & iron board in the room. Very convenient . Will stay here again.

My stay was super pleasant and my niece really enjoys the pool! Mind you, the pool shared with the shaftbury residence and they are salt water pool! The pool is very big, make sure to bring your swimsuit, you will not regret it! However there were no shoes in the room, we opened all the drawers but found none. Probably had to ask from the reception but it's okay, nothing much on that as their floor is not tiles nor hard hardwood floower. The services of their staff, like always from Accor group, top notch. There are different lift from parking lot (we park at B1) to the other floor, their staff even help pointing us to the right direction. Make sure to bring your TnG with you so you can validate it for free parking. I booked via Trip so it comes with breakfast, but boy they didn't disappoint. The breakfast buffet, like my previous stay in another Mercure hotel, SUPERB! Kudos to the chef/baker who served and made the croissant sandwich from table to table, love their croissant and fillings! Kudos to the chef who prepared my scramble the way I requested. And also to that delicious nasi lemak. Plus, that surprising ice cream for breakfast which of course, the most enjoyable one for my niece. Just that we went for breakfast quite late around 9am so the refill is a bit slow on some food but we still manage to taste almost all of them (except for the noodle station). and the restaurant used for breakfast buffet is so big that you can sit far from other guests.

The location of the hotel is outside the city center. Quite difficult for those who don’t have a car. However, it is easy to get a Grab. Just wait for 5 minutes to get a Grab. The breakfast is super good. Stayed there for 2 days, and the main dishes change every day. Nice and cosy place. During the stay, need to check in at the temporary office because it is under construction. The room is ok not super but but needs to be improved on the condition of the room. Overall, if you intend to stay for relaxing, this is the place.

Excellent before n after sales service! Very friendly n clear instruction before accommodation. Giving extra time for late check-out too. Clean and spacious suitable for family n friends gatherings. We have realized accidentally left our item the next day after check out but the host putting extra effort to search it n willing to courier it back to us without any charges ! Thank you very much! We had a good time there!