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Almost perfect holiday at the Parkroyal Penang.. ++ plus points: 1. room was spacious with fun pool amenities 2. beach view is beautiful during sunset 3. had interesting monkey visitors at our huge balcony 4. appreciative of the pleasant service in general from day houskeeping to F&B crew Unfortunately with some glaring misses 😣 - - minus points: 1. checked in room at the evening, noted floor and day bed had lotsa sand particles. Night housekeeping came to rectify so late while we are eating in room meals and told us to then wait for next day housekeeping because it is near their knock off time😧😅 2. Reception made a mistake to actually charge my credit card for $400 deposit, instead of holding the deposit 😏. Was informed during checkout to wait for 2 weeks refund. 😩 3. breakfast selection could have been better in view that it is a 5🌟hotel. New food at buffet line could have been replaced earlier, when finished.

The hotel is very good, the location is convenient, the staff is courteous, the car is so convenient, I recommend everyone

The room is large and the facilities are a bit old.

The shop is only 200 meters away from Batu Ferringhi Beach. The boss is a Chinese and has a very good attitude. Every time I go out and run into him, he always asks if he wants to take his clothes with him. The washing machine on the roof is washing sheets all day long. We pay special attention to hygiene. Compared with the local Malay and Indian shops, the hygiene and cleanliness must be praised. It rained all the time when I stayed there, and the clothes could not be dried after washing. The boss helped to dry them directly. This is the most comfortable hotel to stay in during a week in Malaysia.

Excellent

Honestly friendly , forget take my airpods cal them, help me search n keep for me.

Friendly service and clean interior make it a pleasant place. The bedding and bathroom are especially clean 💛 My family will definitely come back here again. 👍😍😍😍

Love the vibes of hotel. Suit for people who love calmness and quiet place. However my BAD experience that spoil the whole mood is when im been charge for late checkout without information of late check out ”rate”. Usually im staying at all hotel 5 stars at feringghi ( I already tried all 5 stars hotel at feringghi) even other than feringghi 5 stars hotel wont charge you 1hour for RM54 like lone pine. I BEEN CHARGE FOR RM 108 for 2 hours late checkout 12-2pm for marriot hotel. This is unacceptable. I want highlight for service 4stars hotel like you doesnt allowed for late checkout at all must sharp at 12pm must prior inform to guest. I late checkout until 2pm because I do solat first at room. Usually receptionist will call at 12.30-1pm to inform about can or not late checkout and have rate. BUT FOR LONE PINE. DONT call and DONT give any information about late checkout. So I thought Its okay like others 4-5stars hotel and for hotel under ”MARRIOT”. I regret because not receive information about late checkout rate. My advise is for people who usually familiar with 4-5stars sevice. This hotel doesn't provide those.reconsider for this hotel that dont allowed you checkout late than 12pm. Must sharp before 12pm. OTHERWISE THEY WILL CHARGE YOU FOR RM54/HOUR.