Find the Cheap Toluca Hotels

Fuimos en mal fin de semana por que estaba Torneo de la Amistad y todos los hoteles estaban llenos y a sobreprecio. El trato del personal fue cordial, sin embargo, por el costo de la habitación (200USD~) hubiera esperado mucho más. La ventana de la habitación estaba mal sellada, se metía aire frío y ruido. Amenidades extremadamente básicas: solo un jabón para manos. Shampoo, acondicionador y el gel de baño prácticamente vacío. Secadora para cabello bien. Ni una botella de agua ni café, todo aparte con su respectivo costo (2 USD una botella de 600ml y 1.77 por café). La regadera goteaba constantemente. Limpieza bien. Estacionamiento Autoservicio. Sin servicio de maleteros. Definitivamente me llevo una decepción de la cadena con la cual me he hospedado en otras ciudades y países. Quiero pensar que fueron las fechas y no una mala gestión.

The property itself is nice and the rooms are comfortable. Most of the staff is very friendly and approachable. My real issue with this place is that they have a gym/pool area. It is locked for liability reasons because they had youth groups. My issue is that I had to call the front desk to open the gym pool area and it would take anywhere from 5 to 10 minutes after calling from my room. I’d have to walk to the front desk to remind them. The worst part is that they lock you in and you have to call to be let out and the other day, I waited half to 10 minutes to be let out. I complained about it and I was told it would be better but the same issue this morning. My concern is in case of an emergency, can’t get out. There’s no exit. My timing to the gym is very limited and it’s ridiculous that I would have to allocate extra time to go in and out. In addition, for lack of better words, it seems a bit ghetto that they don’t provide TV and AC remotes, blow dryers, or irons. You have to go to the front desk and leave an ID. This last time that I asked for a blow dryer I told the woman that I needed my ID so can she just make a note of it from my reservation, just seems ridiculous. I’ve never experienced that at another hotel. If the hotel has an issue with people stealing these items, they should have guests sign some thing that says if those items go missing there’s a charge. Lastly, it would be nice to have mini fridges and washer/dryer at the hotel.

I was very happy staying at this hotel, it was quiet, clean and the employees were wonderful. My gratitude goes to the person at the front desk Luis Morales. He is the one that picked up the phone before my arrival, he was friendly and caring of my needs and gave me a good feeling before I arrived to the location. The boss buy, cleaning lady and another front desk person-lady. They were are all smiles and easy going as they great me and during my departure. I will stay there again next time.

Overall, it was an average hotel. However, the attitude of the woman at the front desk was bad when I first checked in. I was treated with a gum, and my face seemed to be angry without a smile, so I didn't think I was very welcome.