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The room was clean and the staff service was very good.

早餐太差了，連個雞蛋也沒有，就是咖啡、烤麪包、香蕉，洗澡水還不熱

The facilities and ambience is fabulous. The room, King Bed, A/c, lighting and bathrooms were comfortable and appropriate. The Lobby, foyer and common areas were tastefully decorated to give the ultimate feel of a classy Villa. The breakfast was good and adequate. Staff were welcoming and helpful. Especially, Ernesto, Adrian, David and Michel. Only drawback, in my opinion, is the location. There is nothing in the neighbourhood to shop, convenience stores, cafes or restaurants. One must have a car. Uber is nonexistent after 9 pm. If you go anywhere like Huayacan Avenue, you could be stuck for a ride back. We were in that situation where neither the restaurant or Villa Palmeras staff could help. We felt stranded! Luckily a restaurant patron was able to reach out to someone who sent a vehicle that got us back sn hour snd half later.

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.

Staying at the Royal Haciendas was such a pleasure. Our Concierge Joe treated us most kindly. My daughter and I enjoyed the suite we stayed in on the 4th floor. The view was spectacular. The food was tasty, especially the ribeye steak in the Los Murales restaurant. The staff was soo very friendly and courteous. They deserve every tip possible ! I especially enjoyed relaxing in the whirlpool oh, yes and watching the waves from the LaPalapa restaurant where Oscar and Uriel served us very well. Room service was great too and so was our “ maid” Edith. I hope we get her again the next time we go. I relaxed this time versus attend all the activities and events so maybe more next time. Off to the Royal Sands, hopefully next 😬😬.

This was a very different experience for me but it was a great experience! The staff was super friendly and helpful and everything was clean. The capsules are comfortable and there are plenty of stores in the area if you need anything. It’s not a touristy are per se but it is a nice and clean area where you can walk around to 7/11 Walmart or a restaurant. I thoroughly enjoyed me stay and would stay there again.

Great pool area with jacuzzi and the breakfast was good. Room was clean and airport shuttle service was efficient. Front desk was very helpful. Would definitely stay again for a long layover.