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I have visited this hotel a couple of time during the last 5 months and the best description I can give is that is an average hotel with its prons and cons. What I liked: The modern rooms, the cleaning quality, the staff on the restaurant. What was average: The reception staff ( there were some nice workers and some not so nice) and the location (you need a car 100%). What i didnt like: The internet was awful in the 2 rooms I was ( one stay one week, another stay 2 weeks). I was there on a bussiness trip and both times I had to connect to the mobile phone to be able to send emails. The air conditioning was not reliable.

There's not enough good words that can be said about the skills and training of the front desk staff, the breakfast servers, the evening dining room staff, and the housekeeping ladies. I am what is now being referred to as a ”Digital Nomad,” single, solo and senior traveler... and this hotel really fits my needs. Sure it could be €10 cheaper, but the room has an excellent long work countertop, WiFi Internet, large bed for sleep and for organizing travel bags, bathroom with both a tub and a walk-in shower correctly designed for use, and the food service is quite amazing. While you do need to take the taxi to most places, unless you drive, there is a major shopping mall just across the highway, and an unadvertised underground tunnel to get to the other side of the road and to that shopping center! I am not a fancy restaurant person, but the restaurant accommodates me with a very simple selection of food by my request. Both at breakfast and at dinner, the dining room is usually packed with happy diners and eaters. While I sit there with my simple food selection at dinner, I do admire the variety of Italian dishes that are ordered by other diners. Maybe I can't eat the spicy food but it sure looks good! And the other guests are very happy! I have used the Hotel's driver to taxi me to and from a variety of locations: BGY airport, Bergamo train Station, as well as the Covid vaccination center! He can be booked by SMS text and WhatsApp. Extremely easy to communicate with- both digitally and in multiple languages. The hotel is off the beaten track, therefore the taxi rides are going to be 10 additional euro from what might be expected in more urban areas. This is one of my more favorite hotels of any brand. While I rate the location as poor because you need to drive to get almost anywhere, the remoteness of the location is in itself a plus if you are residing here for more than just an overnight, because the landscaping is simple yet comforting, and major parking is underground.

Great hotel. We stayed on August 19, 2024 to visit Leolandia. The hotel is extremely close to the park and the exit of the motorway. Large garage. Top room, our was all green with a bath bed and a baby bed. All the services and comfort are available. Very silent and bright room. extremely good breakfast. Between Italian and continental staff. Very kind staff. Area of children games covered and equipped. There is also the gym that we did not enjoy. We'll be able to stay here again if we go back to Leolandia.

We have stayed in this wonderful hotel only for one night but the experience was above and beyond our expectations. In Italy you typically cannot check in after 8pm, we have called the hotel and they said they will wait for us to arrive and we shouldn’t worry. Hotel also has amazing modern features such as personalized codes for doors and automatic gate opening with a phone call, not to mention private parking on property. Room we stayed in was called tree and had super comfortable mattress, after a long drive we were very thankful. Also, there were snacks left in the room as well as water and juice in the fridge, very thoughtful. Our room also had a Jacuzzi tub, not sure if it comes in all rooms. Honestly it was the best service we had in a while and are looking to come back to this hotel and explore more of the village.

This was our first hotel of many during our one week stay in northern Italy. Have in mind that we arrived at around 10 pm due to a delayed flight, and needed a place to rest before starting our road trip. Perfect location regarding airport and Bergamo city centre. A bit outside the city core to let the juice of Italian culture slowly get to us. We found ourselves at the reception after getting to park our rental inside the hotel premises. Met by a friendly staff with a smile on his face, as if knowing he was the chosen one to redeem northern Italy’s reputation regarding Europe’s Covid outbreak. Entering our room, a bucket of chilled Prosecco and strawberries awaited us. Pre-ordered, not included. At 11 pm we wanted pasta, as any international, normal person would when in Italy their first day. The chef obliged and gave us room service at that hour. Drunk with Prosecco, strawberries and pasta, we slept through the night dreaming of the journey ahead. The bed linen was clean and the bathroom upheld its hygienic standard as it should. Breakfast awaited, and was mostly packaged baked goods. We even saw a guy just shoving tons of this stuff into a paper bag. The staff said it was ok. Partially continental breakfast. Coffee was great. All in all, a good start of a week long road trip. Room was ok, but fully functional.

Siamo stati in questa struttura per una notte, scelta per la vicinanza a Leolandia. Devo dire che il personale è stato molto gentile e l’hotel si presenta bene, con camera tripla ampia. Ma ci sono due però: -la nostra aria condizionata non funzionava quindi prima di uscire per cena (sapevamo che al nostro rientro non ci sarebbe stato Nessuno in reception) ci siamo rivolti alla ragazza che controllando ha notato che effettivamente era spenta dal generale quindi ha riattivato e noi con tutta tranquillità siamo usciti per cena. Al nostro rientro la camera era ancora senza aria condizionata, quindi siamo tornati a cercare qualcuno. Un signore, penso il guardiano di notte, ha provato a farlo partire ma nulla quindi gentilmente ci ha portato un ventilatore per la notte. La mattina abbiamo riferito l’accaduto e ci hanno fatto uno sconto del 20%. -colazione pessima. Non c’era niente, solo una ragazza che doveva sparecchiare i tavoli, portare il buffet, chiedere ai clienti cosa desideravano da bere e portarle ai tavoli. Abbiamo atteso 20 min per mangiare qualcosa e mezz’ora per 2 cappuccini. Troppo poco personale per l’ora della colazione. Mi dispiace perché veramente il posto è bello e accogliente e il personale molto gentile, ma non ci torneremo!