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We always travel to Ischia at the end of May, this being our only holiday of the year. We have chosen this hotel as it was recommended and we liked the idea of the thermal garden in the hotel. We were very pleasantly surprised. We arrived at the main port on the island and were greeted by the hotel driver, who was punctual and professional. We arrived a bit earlier but our room was ready, which was great. Once there we had a tour of the facilities and everything was very clearly explained, with no 'hidden' costs. The Thermal Garden plus the inside pools and SPA facilities are stunning and a pleasure to use. The thermal treatments lady, Anna and the beautician (also called Anna!) were extremely professional and caring. The treatments very effective, all clearly explained and booked in advanced by the SPA manager, Elizabeth, also professional and very accommodating of my needs and requests. We ate in the hotel both at lunchtime in the bar within the thermal garden and for dinner. The food is delicious and plentiful, again with no hidden costs. The bar prices are very reasonable and in line with local bars. Staff there is very friendly and professional, making everything even more enjoyable. Breakfast was fantastic with a great buffet with quality items, dinner has been special every time with local dishes and a great choice of starters. Everything was exquisite and the staff were excellent, noticing preferences and great at advising the best dishes to try, again with no hidden costs. There is also piano bar in the evening, with two great musicians who sing and entertain with great songs, in Italian, and other languages. Beautiful! Overall an excellent experience, we will definitively go back!

This place is a bit of a contradiction. Whilst aspiring to be high-end with its 6 pools and thermal springs, it is in fact really dated and seems stuck in time. The management appears to have no interest in dragging this place into the 21st century. Everything is in need of updating and renovating, the pool areas, rooms, common areas, breakfast. Disappointing for a place that has so much potential and would have been fantastic in its hey day of the 1980s. We did not make use of the many pools as common areas were not comfortable, especially the indoor pool which had broken floors and was poorly lit. Our room was ok and we spent time enjoying the balcony. The bathroom seems to have been updated in recent years and was clean and functioning, however the shower was very small. Upon arrival we were given a very long letter with information, however this letter managed to provide us with little information at all. We got to know dinner timings yes, but the menu or where the dinner actually was? No. Had they offered a half/full Board package, we might have gone for that. Information such as spa treatments, tours, local things to do, foods, shuttle into town was not included. I did notice a stand at reception with some pamphlets in it, this was the extent of their efforts. Does this hotel even have spa treatments? I have no clue. We did not enjoy breakfast as the spread was basic and had little to offer us. It did not show off the regions rich food culture. We instead bought our own food from the local supermarket and enjoyed that. The manager, Camilo, is a lovely man and I do hope they have some ideas for bringing this place up to date in the near future. It does seem, like other reviews have suggested, as a place for older (eg 70+ Italians) to come and retire.