It is located a bit far from the center. Decent place. Staff are mixed bags. Sometimes, they respond in 5 minutes, sometimes in two hours, and sometimes don't respond, nor do adresse the questions. I asked to speak with the manager, was told he's eating and I will have to wait for him for 10 minutes. I was planning to stay two months with them, but changed my mind afterward.
It has potential if the owners address these small issues and provide training to their staff.
The location is really good, less than two minutes' walk from the pier, the environment is good, the house is very distinctive, it is the seaside, the service is good, the facilities are complete, and it is recommended
Villa is situated not far away from the ferry terminal. About 10-15mins walk. It would be good if hotel can provide free bicycle rental service instead of charging because there is a distance to walk in from the main pavement to the villa.
Service staff were very friendly and efficient.
Villa itself is pretty basic, room size is abit small but the shower room is huge and pretty.
The swimming pool in the middle of the villas looks gorgeous in day and at night.
The hotel is certainly beautiful, like a picture. A corridor of flowers leads from the sea to the houses. There is everything for a comfortable stay, but the breakfasts could be improved. Overall the hotel is good, pleasing to the eye, the staff is trying hard.
Even though it is located in the west side of island, I could stay peacefully. Breakfast is 150K per person. I recommend to include it when you book.
No need to move and find sunset place since just in front of resort was fantastic spot for sunset.
Strong recommend.
We stayed at the hotel for 2 nights.
The room was great, the staff was kind and attentive.
The beach was a 3-minute bike ride away, and there was a great cafe nearby where they served delicious food.
The shower is first cool, you need to wait a little) Very beautiful territory, nice room, towels, clean, soft bed, stable wi-fi, very pleasant staff 🙏
Breakfast for choice - chips, omlet, noodles or rice + fruit + tea/coffee, cook very delicious, young people!!
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4.7/5
Outstanding
GGuest UserAlthough it is a bit far from the main street, bicycle access is possible. The facilities, cleanliness, friendliness, access to the swimming pool and beach, room condition, and the overall condition of the hotel were all excellent. The breakfast was so delicious and varied, so I think I'll stay here again if I go to Gili again. You can have dinner while enjoying a quiet and beautiful sunset every day. I think I'll want to go back again because of this hotel.
EElle’s travels📍Address: Casa Kapuas, Gili Trawangan
🚗 Accessibility to transportation: 15 minute walk from the beach front. 10 minute cycle.
🤿 Activities in the area: Diving, cycling, horse riding, kayaking.
🌟 Rating: 6/10
💞Reasons to Recommend:
The hotel was away from the busy beach front and noise, situated in a quiet remote location.
The hotel has cheap laundry services available.
The hotel allows you access to the main fridge to store your own drinks and food. There is free tea and coffee available.
💡 Think about:
The location is very remote, next to a farm. Often the farms burn wood and make bonfires and the rooms often smell like bonfire.
The hotel offers one choice of fruit, omelette or toast for breakfast.
Very small rooms with no safe.
The hammocks haven’t been cleaned and some are mouldy.
The bathroom is located outside, therefore if you do not like the outdoors, this hotel might not be for you.
GGuest UserDon’t believe the pictures in the advertisement! They don’t reflect reality. The pictures pretend that the hotel is at least a 4 * location. The truth is that this is not the case! It is located at a very poor area in mid of the island where local people burn their trash including plastic. The smell is disgusting it is everywhere, in your room also during night and it burns in your eyes. The hotel is run by a group of very young unprofessional boys and I would like to emphasise that they are really friendly, kind and helpful and try to do their best. They also prepare breakfast in a kitchen which is disgusting! Therefore, I preferred to have breakfast at a proper place even though breakfast was included. See the attached fotos to get an impression what expects you and better choose another hotel if you want to enjoy your holidays. I had to pay 400 € for 3 nights, it is not worth half the price. I tried to get a reimbursement but the hotel didn’t accept. They obviously see the hotel as a cash cow and not a place where their guest should feel comfortable. This was very frustrating! At the end Trip. com accepted my complaint and offered me help. My advice: Choose a hotel at the beach, there are so many!
CCN Man 420We stayed as two couples and had a spectacular time at Kelapa. Ren the manager was ready to help our every need straight away and helped us book bikes and trips. She went as far as confirming we didn't pay too much when we booked others on our own. The villa itself was clean, tidy and exactly what we were looking for. The pool is huge but rather deep for the most part so you'll want to keep an extra eye on children.
The Kelapa boys would come by to clean the place every morning about 10-11am and did an excellent job. They were very polite and made sure not to go into your room to clean without asking first.
I gave one less star on location because it's in the heart of the island where it's much quieter. If you're looking for a night out you'll definitely need a bike or carriage arranged, otherwise you can expect a long walk home.
We originally booked 3 nights and very quickly decided to add on to our stay. Thanks so much Ren and Team for an unforgettable visit!
Best,
Ryan Lisha
Dec Mel
NNicholasWe stayed in suite with sea view, which was a very beautiful room but would be more aptly named as poolside suite, since our view was mainly of the villas in front of us. We would have booked the ocean front villa but from the pictures it seemed like it wasnt very private and kind of the centre of everything, but those villas seemed much more private than the room we booked - pretty much in the reception of the villa. That being said, the staff were incredibly friendly and helpful, the place only has 5 rooms, so it is quiet and you mostly get the pool to yourself and you can watch the sunset while swimming in the pool. The breakfast was good and the rooms were pristine and tastefully decorated. We would stay here again - just in a different room.
LLaurie972Very beautiful place in front of the beach with an excellent staff and service. People are warm and very helpful if you have any questions or need any help. The rooms is clean and cozy.
The room for 2 is a bit small I will say, might need to choose a bigger option if you like having a bit more space. I will add that I thought it was a bit dark and missing some daily light inside. The bathroom outside with open sky was good until the rain and wind were too strong to actually use it. The environment around the hotel is very peaceful and not too busy compared to the center. You can easily rent a bike and go to the center at any time if you want. Very convenient. You have a very good restaurant next door with great selection or food and beverages as well.
XXiaLinCharleneFirst, I would like to mention that the staff were all very friendly and helpful. The location is good if what you are looking for is something close to the restaurants and shops but also not far from the turtle point. However, I must mention this as it came as a bit of a shock to us, the property is located right next to a mosque. They broadcast prayers 5 or 6 times a day starting at 5am. I realize that we are in their country and should respect their religious practices. But, we would have booked a different location if we had known this because the broadcast is not as loud in other parts of the island and would not disturb your sleep. The room service was also much less than what we are used to. They only clean every second day (you must hand in your key for this to happen - a detail they only told us after day 3 of staying there), but the staff did provide us with clean towels every day when we asked for it. The breakfast was also very basic, but the amazing service from the staff kind of made up for it. Overall an ok stay.
GGuest UserThe hotel is clean, the room is excellent, nice deep pool. The pressure in the shower is good. Right outside the hotel there is a beautiful sunset point, watching movies every evening on a projector on the ocean. The only thing is that there is no place to swim near the hotel, just go in slippers and stand on the coral in knee-deep water, but this is basically the case throughout Trawangan.
The main thing is the staff. The hostess Andi is simply incredible, he always gave a great mood, thank him very much
BBrandonAmazing cosy hut with friendly stuff, cool night chat with their stuff and music at night . away from the busy party sites and not too far from the jetty.
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