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We stayed 2 nights at the hotel for a family funeral in Wolverhampton and were welcomed by the lovely Claudia who was very kind and helpful. The hotel was situated well and was very clean and comfortable. Unexpected family arrived one evening and Claudia made everyone welcome and helped and served us in the bar. Breakfast was very good, plenty of choice again served by Claudia. Claudia is an asset to the hotel and we would certainly go back just to see Claudia. Thank you for your kindness and help.

Having married at The Mount in 2019, we have visited on several occasions since then, for Sunday lunch, afternoon tea, Christmas Eve, Christmas parties, and have always received the most spectacular service. Yesterday, we had a family celebration lunch and it was simply out of this world - from the initial arrangement to the actual day, the service, the food, the welcome from the team, my beautiful hotel room...I would not hesitate to recommend them. Special thanks to Sabrina on the Sales team. Lynn and Sarah on reception (extra thanks to Sarah for my celebratory cake!), Sophie and Terry for looking after my extended family on the day, and the fabulous kitchen team for the glorious food. Could we do it all over again next week please?!

Excellent stay as always, very friendly staff. problem with first room got upgraded to a bigger room. David was very helful with anything that i needed he was there to help👍🏻 cannot fault my stays here

We stayed here last night and I wasn’t impressed at all . Firstly we had phoned up to ask for a room with a bath , as I have fibromyalgia and we never stay anywhere without a bath as it helps me go to sleep easier . We was promised our room had one . When we arrived we realised our room had no bath . Asking to be swapped to a room that had one at reception, we was told the hotel was completely full , they had no staff to change the room and so we had to stay in the room we had been given . Down stairs in the reception area and bar is quite modern and nice . Our bedroom was we equipped with a fridge , kettle and iron board , but the decor was very dated … a room that looked to have been attempted to have been modernised on a low budget . Wood chip type walls were still a feature and the toilet , which was a separate room , was grubby and looked unclean . The room also smelt of cat wee , I have no idea why , but it did . The bar was extremely short staffed and we felt very sorry for the one bar staff that was rushed off his feet . We couldn’t even have a coffee before we’d went to our room , totally understandable from the bar staffs point as he was so busy he’d turned the machine off , but from a hotels point if view it was poor … you desperately need more staff to accommodate the large hotel you have . Not having a bath left me with a restless night , with little sleep . The breakfast was good though , definitely a plus point . I didn’t like that there was signs asking if you’d paid your parking as hotel staff wouldn’t inform you of the charges what happens to those who can’t read ? A nice £100 fine is what they’ll probably get … come on novoetel , you need to tell and warn your guests , you have that responsibility to look after them . This hotel is not very friendly for people with conditions , All in all I don’t think we’ll be staying in a novoetel anytime soon , it wasn’t the best .

The instructions for how to get in were clear, the communication with the accomodation was also prompt and helpful. The room itself was really smart and tidy. Clean facilities, felt safe and secure and also a great central location. Would definitely stay again.

Cannot praise this hotel and staff enough. All of the staff during our stay were exceptional in their customer approach, friendly and helpful throughout. We (four adults) stayed in the Molinoux Suite, which was perfect for our stay with a nice ”small lounge” area where we could sit and socialise. Everything was spotlessly clean. We had lunchtime drinks and a meal in Hamiltons, which was delicious and very reasanable. The cocktails were very good. The location is perfect for town and a £5 taxi journey to either the station or to the horse racetrack.