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The hotel was very nice. The room was huge by UK standards and very clean. The bathroom had a bath and a shower, both of which were ample for my height (5’10). The girl at the reception was very polite and helpful as was the service at breakfast. The breakfast was good, options for both cold and hot. Would certainly stay again. Location is near open park areas, I did walk from the station and it was certainly doable (took about 20 minutes) if not super-convenient. Would stay again.

Excellent time, warm clean large room nice looking and stylish bed comfy soft pillows, nice big shower all clean hot water large soft towels. Keller bar was easy to get to great food and the band was great with a really buzzing atmosphere the night club was good too easy music to dance to. Easy to get back to my room at the end of the night. There was a lady called Laura who was always checking the ladies and floors making sure everything was safe she even kept the loo rolls topped up! All the the staff were really friendly and it was such an enjoyable experience. The next morning I visited the spa which was really great with pool, steam and sauna etc plus gym area all Technogym equip. Then a full English breakfast there was a good selection of food all warm and tasty. The staff were well organised clean tables etc. Well worth the money for all types of groups and families staying I would highly recommend this hotel. Thank you and see you again soon!

So.....after reading some of the reviews on here they would have you believe this is just a step up from Pontins. I was absolutely prepared for anything when we set off and even had a slight sinking feeling. I'd originally booked for one night with breakfast included because we had to come to the area for separate reason. I'd then decided to book an extra night and booked that night extremely last minute. I rang the hotel, giving them less than 24hrs, to see if it was possible. The guy that answered was extremely helpful and explained it wouldn't be a problem to pay for the extra night and on check-in it would be tagged as one booking. On arrival the receptionist couldn't have been more friendly or helpful and we checked in with absolutely no issue at all. The room was lovely, very well kept, extremely clean and I honestly couldn't find ANYTHING to complain about. Because that evening was very last minute we hadn't made any dinner plans so popped to the hotel restaurant for food. We were greeted by the ”infamous” Muhammad and his team and were seated straight away. Both my partner and I thoroughly enjoyed our meals and again absolutely couldn't fault the food, the decor or the service, everything and everyone was beyond spot on. The following day we popped and used the pool facilities and again, changing rooms were clean and staff were extremely polite and helpful. My ONLY criticism (this is just MY personal preference) the temperature of the pool could have been notched up a couple of degrees, it was a wee bit chilly. We went out to a local restaurant that evening and on returning we decided to grab a coffee from the bar to take to our room. Again we were served by Muhammad who was as polite and helpful as usual and remembered us from the previous evening which was lovely. We had booked breakfast for our last morning and again with previous reviews in the back of my mind I was a bit dubious. I'll say this, if you cant find anything to feed yourself or your children at breakfast then there's something wrong with you and not the hotel. You name it and it was there, fresh fruit, pastries, cooked food, cereal, yogurt, choice of breads including bagels, choice of 4 juices...... The hot food was fresh and didn't taste like it was suffering from heat exhaustion from being sat there for hours. Again the staff were very friendly, especially the young lad who seated us (I THINK his name was Ellis, im really sorry if I've got that wrong). Checkout was fast and again we were greeted with a friendly face. We had a lovely couples weekend (doesn't happen often with an 8 year old) and that's entirely down to the hard work ALL the staff put in, not once did we feel awkward or too much trouble. We liked it so much we're planning a second stay in August for 2 nights and bringing our son for his birthday to Lego land. I'm not sure where the other reviewers stayed but it certainly wasn't the hotel we've just left and I'm sure our stay wasn't some sort

My best choice ever to book Mayfields, I fully understand now why Mayfields gains all consecutive awards & get highest rating in Trip advisor. Paul & Lesley are excellent hosts, rooms are comfortable & clean with decent decoration. Hot shower relaxed my day of journey. Impressive & marvelous breakfast, warm & excellent hospitality….. I recalled we were running late on my son first day school, I don’t know driving, the only way going to school is by foot. I’m too nervous since it’s only my 1st week in UK as well as my son 1st day school, I’m not sure if my walking direction to school is accurate or not, the only thing on my mind was not to be late to school ….. Lesley was so kind and helpful, she initially offered me a ride, I still remembered she wore her apron to drive me to school, she is really my angel and saved my life, my son 1st day school was excited but smooth! We have already decided to stay again at Mayfields for 2-4 weeks more before we got settled in mid Feb. Thank you Lesley & Paul!

In March 2021 I made a reservation at this hotel for February 2022. At the end of November 2021 I received a cancellation notice. There was no explanation why, so I waited 2 days to see if one came. It didn't, so I contacted Hilton customer services to tell them I hadn't cancelled it and I required it to be reinstated. Hilton replied saying they had forwarded my message to the hotel and I should expect to receive a response within 3 days. No response was forthcoming so I had to contact Hilton customer services again. The hotel did eventually respond, more than 4 weeks after I was told they would. The response was not satisfactory. They said they had cancelled my booking because they had accepted other bookings instead, presumably more profitable for them than mine. They offered compensation of 1 free night at an unspecified date in the future. This was clearly not sufficient to cover the immediate extra cost of rebooking the entire stay elsewhere, so I rejected it and told them I required them to pay the full extra cost of alternative accommodation and some modest compensation for the inconvenience they'd caused. The hotel said they would make alternative arrangements for me, but then failed to respond to subsequent e-mails on the subject, despite me getting read receipts confirming they had received them. I had to contact Hilton customer services yet again to get the matter resolved.

Overall we enjoyed our stay and will return in the future. Throughout our 2-night stay the team within reception, spa and restaurant were helpful, friendly and attentive. The overall hotel decor is modern including the bedrooms, restaurant, bar and spa areas. All were kept tidy and clean. However the areas I feel need improving is within the restaurant and spa areas. At dinner, we found the service to be quite slow and found ourselves waiting for a long time for our orders to be taken. At breakfast we felt the team could have been better coordinated when seating guests as we were either given a table that had already been given to another guest (that we didn't realise as the guests had gone to the buffet and the table looked empty), and then again when we went to the buffet we came back to our table being seated by other guests so we just had to find another empty table ourselves. Maybe it might help to have signals so other waiters know when a table is taken. Also, when being seated, we found out that the hotel offer a breakfast menu that you can have made to order foods, as well as buffet. We only found this out through a passing comment another table made and towards the end of our stay so we only got to make use of the ”made to order” breakfast food on our last day. In the spa, the treatment we had was great and relaxing. The two therapists we had were friendly and made us feel comfortable. The pool area was busy most of the time which meant we couldn't always swim properly or make full use of the sauna and steam rooms. Also it meant that the ladies changing area was always busy and given that the changing area is small, I found myself hanging about to wait until it was free-ish to change comfortably. An area to improve the female changing areas is to have changing cubicles for those who might not feel comfortable in changing in the main changing area.

This amazing little Hotel in Wokingham is a perfect location for a stay over or a day of conference/ business meetings, public transport is easily accessible from all main train and bus lines. With access to a Bar, Private Garden, 9 bedrooms and a dining hall that offers a great conference space, it had everything we needed. The staff and management were really friendly and were on hand and supported all of our requests. The catering was an added bonus, lunch was perfect catering for allergies and specific needs, coffee and pastries available on arrival really set us up for a day of creativity. Thank you Dial house we will be back soon !