We have just moved to London with my wife and we were looking for a nice accommodation for 14 weeks. We thought that it might be good idea to settle in Chiswick in Clayton Hotel as it is not so busy area. However we were totally disappointed. Just a short summary: 1. We paid for one night at the first day as my company had to pay for the rest of accommodation on next day. Next day when I was at work the hotel BLOCKED the room saying that they will not let her into until they get the payment from the company. Nice, yeah? 2. Cleaning service was just awful. It was fine the first couple of days but than they just stopped to change the cups, blankets, toilet paper and even towels! At one day we came quite late to the room and called the reception asking them to bring the glasses as they were not changed dieting the day and they refused saying that they don’t have any late services for that and if we want new cups we have to go down to the bar and take them. The tables had not been cleaned properly so that a lot of spots stayed on the surface. We also asked to change the blankets twice - no result. 3. The final day was even more interesting. We had plenty of luggages and despite the fact that reception kept some of our staff they provided NO HELP in getting our luggage to the taxi just looking how difficult it was for us. Never again, Clayton. Goodbye.
After a 12 hour flight, staying at Moxy was a welcome relief. Check-in was easy and the front desk staff were very welcoming. They explained everything we needed to know so we could enjoy our stay. The room was spacious for a family of 4, it was clean and had everything we needed. Breakfast was amazing. There was a large selection of food and drinks ajd was a great wah to start the day. There is a small gym on the ground floor which is well stocked with a variety of exercise equipment. The theme and decor of the hotel is modern and artistic. Locstion wise, it is easy to get to from Heathrow Airport. Overall, we had a great stay and wished it could have been longer.
The breakfast was good, although the variety was small but it tasted good. The location is also very good, take the picadilly line (blue line) and stand at hounslow central, just 5 minutes walk.
40 reviews
3.3/5
Price from
Rs 19,768
per night
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The hotel is close to the subway entrance, which is suitable for catching a flight. The receptionist is an old man, who is very serious. We chose this place because we had to pick up the car the next day and it was close to the car rental company. There is a small church next to it.
I stayed here for a night away in London. Hounslow Station is only 5 minute walk away from the hotel for the Piccadilly Line. Parking is ample at the rear. The staff and very welcoming and accommodating. The hotel is spotlessly clean, smells anmazing and attention to detail to little things in the room. I had a single en-suite on the top floor which was small but had everything I needed and the bed was incredibly comfortable. The shower was outside with this room though but other rooms have a full bathroom. Thank you for a lovely stay I will be back on my next visit
I was given a very bad room. There were still several steps from the bathroom. I went to the front desk and asked to change the room. The front desk said there was no room. Why didn't you give me a better room? Sure enough, I got up in the middle of the night and tripped on the toilet. And there was no phone in the room, so I went to the front desk to ask anything. The wifi signal disappears as soon as the room door is closed. If you want to use wifi, you cannot close the door. You can meet any strange flower,
I made a booking through *********** at this place for my nieces and nephew to stay for two days. They were returning from Ireland before flying out of Heathrow and, due to the planned transport strike, it made sense to book something near the airport. I had read through the terms and conditions of the booking and had made the booking under the name of my niece who is 25 years old. After the booking, I received an email from the property that required supply of ID for all persons staying at the property and pre-authorisation of a credit card for a £200 deposit. The requirement of ID prior to arrival is not on the hotel policy, which states that “Guest are required to show a photo identification… upon check-in.” Never have I experience this before! After the the IDs were provided I received a ”We are sorry to inform you that you don’t meet our minimum check-in age which is 25 years, as the reservation is on your name we require you to be at least 25 years old to check in. Additionally, it’s not possible to change the name on the reservation. We apologise for any disappointment this may cause. As your reservation is non-refundable, we are unable to waive cancellation fees for this reservation. The minimum check in age alongside other policies and house rules are clearly stated on *********** for all our guests to read before selecting to book and paying, etc”, All this was incorrect. I called the hotel and was told that although the named person was 25, the others were not. It is not in their policy that “all people” must be over 25 and I questioned the requirement as they obviously allow families with children to stay. I was told that it didn’t matter and they would not be allowed to stay and I wouldn't get any refund (even though the booking was in line with their policy). The pure rudeness, lack of integrity and honesty of this hotel astounds me. I am so disappointed that *********** continues to supports this place with so many poor reviews. So much for a customer focused industry! STAY AWAY PLEASE.
Stayed here for a couple of months, complained a lot on the room and the noise nothing was done complained to the staff on different occasions. Staff are poolite and friendly, pirce great, staff are nice room is clean but noise and depending on where you are in the hotel can be unbearable with overhead planes and general loud noises from guests.
With a stay at this residence in Hounslow (Heston Central), you'll be within a 10-minute drive of Twickenham Stadium and Royal Botanic Gardens, Kew. This residence is 8.8 mi (14.1 km) from Kensington High Street and 9.2 mi (14.7 km) from Westfield London Shopping Centre.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
Free self parking is available onsite.
A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. A private bathroom with a separate bathtub and shower features a deep soaking tub and a hair dryer. Conveniences include a microwave and an electric kettle.
The hotel is very new, the bathroom is big enough, the bed is not very soft, very comfortable, the surrounding facilities are complete, it is very convenient for eating, shopping and subway! You can cook, the tableware is complete, highly recommended! Ms. MELANIE at the front desk is very enthusiastic and the service is great! !
Outstanding
106 reviews
4.6/5
Price from
Rs 34,470
per night
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