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As a local I really want The Bell to be great and, as far as the food was concerned, my husband and I were not disappointed. However, our waiter Patrick wasn’t the most welcoming. Given that we arrived at midday and sat in the outdoor area so that we could relax with a drink and peruse the menu, we were treated badly by Patrick who asked if had booked a table. When we advised we hadn’t he told us he would have to check with the chef if we could be accommodated, and we had to put our relaxation on hold. Given that we were there very sharp after 12 and only one table was taken indoors, this was very unfriendly. I had to query our bill which itemised a £.50 charitable donation but didn’t specify the charity - the 12.5% service charge was also added to this. The Bell could be so much better. The food was lovely but some thought needs to be given to the care of their customers before I consider a return visit.

The location and the gold club are stunning. The bed was very comfortable and the room new. However, the staff was very unhelpful and unwelcoming. They couldn’t help with taxi booking, they didn’t accommodate an early check-in request even thought it was given over 2 months in advance. The request for a quiet room resulted in one where there were groups of men practicing golf right in front of the balcony.

The property is very convenient for National Trust visits, and onsite parking behind the premises is very convenient. Check in until 10pm is handy too as we arrived at 21:59 due to traffic conditions. I already knew that if we were in the attic that our room would likely be sub-par. We were, and it was. The attic landing is musty, doors and ceilings very low, very much feeling like servants quarters. the hotel management are making an effort with redecoration, but this cannot hide the fact that fixtures and fittings need replacing too. Water pressure is so low in the attic that showering is impossible, so set the bath running ahead of time if you want to be clean. My booking showed a photo of a four-poster bed - nope, a double pushed up against the wall for no apparent reason is what we had in a room big enough to be laid out better. We paid under £45 on this occasion, and at that price would stay again. The Italian Restaurant on the ground floor serves breakfast nice and early. To check out, simply drop your key in the box outside the building.