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The bedrooms were spacious with comfortable beds. Cleanings was top notch. Keep up. Will be back soon. Kitchen had all the necessities if one wants to cook. Free parking was a bonus too. Can’t really complain of anything about this place. Overall I was happy

Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges Rating: ★★★☆☆ I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction. Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory. Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel. Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly. Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton. On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.

Love this hotel stay here every time we visit london. Rooms are a good size for a family of 4. I visit withHubby and both my 7year old and 4 year old. Excellent leisure facilities! Has a lovely swimming pool which always has a decent temperature alongside a sauna and a gym. Excellent changing rooms but found to be very cold when entering. This hotels has excellent staff working here and this visit was by far the best. I had a lovely warm Top class female named Priti check us out. Priti had very good humour and made us smile she was very helpful and mentioned we still had complimentary welcome drinks left on our room stay which we had before we left. Very professional and excellent communication skills from staff here. Attentive and very helpful never appear to be stressed. Go far and beyond. Keep up the good work. Can’t wait to stay on my next visit which will be in October term.

My room was upgraded and ready for me on arrival, it was very clean and there was also complementary water in my room. The Holiday Inn staff were very accommodating and helpful in every way. The breakfast was very fresh and served well with presentation. I would book again with trip.com . Dattar Singh

In general, the hotel is a very comfortable place. The staffs are so nice and very helpful. The restaurant for the breakfast are also really good. And it is located in a very convenient location, you can very easy to take bus to Richmond or ealing board way to go to central london or the airport. My mum visit me in London. I booked a 2 bed’s room, but basically the room is only for her to stay. She lived there for 10 nights. The hotel guaranteed that they will do housekeeping every 7 days. For the last night I choose to stay with her. However, I accidentally found the bed is full of hairs. Some hairs are short, and some are long. Which should not belongs to my mum. It means the housekeepers have not change the bed sheet and those hairs are not belongs to my mum, because she stay in only 1 bed. But that bed with hairs is the other one. Clean and tidy for a bed is the basic requirement for an accommodation. That’s really disgusting and unacceptable for an apartment hotel. All in all, I would recommend other travelers to stay but the hotel should train staff to do the room cleaning well.

The location is remote, except for a small supermarket, there is basically no business; no disposable toiletries are provided; if the quality of sleep is poor, it is not recommended to stay; there will always be train sound (it seems to end around 12 o'clock, and it starts again at 4 o'clock in the morning); The biggest advantage is the convenient transportation, just opposite the exit of Northfield Station on the Piccadilly Line, and it seems to be 6,7 stops to Heathrow Airport (within 20 minutes); There are about 10 stops to the city (about 30 minutes to King's Cross). In addition, breakfast is an unexpected surprise, 7 pounds, buffet breakfast, beverage coffee, bread, fruit, cakes, etc. are very complete, this breakfast is good value for money, it is recommended to buy when checking in (buy 9 pounds on the spot)

The hotel is more like a bed and breakfast, but there’s nothing wrong with that as long as it’s advertised as such. A warning for less able clients - all the rooms are on the 1st / 2nd / 3rd floor and there isn’t a lift. If you can’t use stairs or lift a suitcase, here isn’t for you. The en-suite in our room wasn’t the cleanest. When we arrived, the bin hadn’t been replaced. There was also a really strong smell of urine every time we entered the room - even after housekeeping had been. The drain for the shower was very slow, so every time we showered, the tray filled with water. All that said, the service was lovely. The staff were helpful - especially the staff member who works the breakfast service. There was also another staff member on our last day who gave us travel information because there were no trains from Kew that day.