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Following a mechanical break and an immobilization of our vehicle from Spain, I contact the hotel to cancel my room. After giving my name and booking number, I explain to the recipient that I am aware of the very short time of this cancellation (24h before), that I had paid in advance and that I wanted only a document attesting my cancellation for I'm surprisingly surprised to tell her that I've booked directly on Kyriad's website. She answers that I must do this cancellation on their website by clicking on a tab dedicated to this purpose and that I will get this attestation. So I'm going to Kyriad's site, don't find this tab and remind her to signal him. It is then that this lady persisting in her misinformation, inflicts me on: ”Sir, you don't listen to me !!!” and ”This is the last time I explain it to you !!!”. I ask her to speak to me otherwise and to speak to a hotel manager, seeing that it was impossible to move forward with her, she waits me and then tells me that her manager cannot take me on the phone and that it is necessary send him a email ??? I'm locking up and looking on the web, I find a n' phone from Kyriad's platform to cancel my reservation, on which I was explained that a reservation could not be cancelled via their website and that his colleague vehemently “I was not trained. I received a email confirming my cancellation and for the little story, invoking breakfasts that will never have been consumed! I will never be back to a Kyriad hotel and I'll also ask me about the truth of the dithyrambic opinions on this hotel with such a reception and such deafy of its direction.

The hotel is located I. City center, near the tramway service line A. The personnel is very nice Ang helpful. The room has a little kitchen and is comfortable, can relax in the bathroom by taking a bath…. Breakfast offers some hot dishes, a choice of cheese and croissants and so on.

Stayed at the Oceania on a weekend trip to watch rugby. The hotel beat all expectations, polite and helpful staff, easy check in, clean and well laid out rooms, British TV channels and close to the centre and trams. Only down side was that the bar was closed on the weekend, and when you have a fair number of rugby fans they missed a trick. I would recommend this hotel if you go to Clermont.

Solid Mercure in a great location if you need to be in the middle of the city. I was asked on check in if I wanted a larger room, or a smaller one on the quiet side of the hotel - I choose quiet and it was indeed calm and lovely. Room was still large - coffee maker and sparking water in the mini fridge.