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We were impressed with this hotel on arrival, nice common areas, parking onsite (albeit a tad expensive), good location/setting, easy checkin, clean room. But two very important things this hotel needs to get right… (1) The dinner service. They had one (very hard working) waiter doing everything, the result was a v long way even for a menu. We couldn’t blame him as he was doing his best but just couldn’t keep up. To add, the restaurant is outside in a temporary building which may be lovely in the summer but was not quite so glamorous in the rain. We were amazed the waiter had to keep going in and out (in the rain) to get drinks and food, utter madness…. Especially when there are large areas inside the main hotel not being used. We felt really sorry for this guy and as a result didn’t order starters, more drinks or desserts as it was just too painful to watch. (2) The hot water. We had none, just not good enough. We wouldn’t stay here again for the above two reasons, limited time and travelling require decent service and hot water as standard.

We were here 3 nights for a wedding. I usually take a liking or disliking to a hotel as soon as I enter. Well, i loved it. Its an old classic yet is super comfortable. The location, the spacious rooms and bathrooms, huge beds, with lovely antiques scattered about. Best thing IS THE VIEW FROM THE ROOMS!!!! Stunnnning!!!!! The terrace where you can have a drink or coffee has beautiful views too. The food is good in the cafe downstairs and I thought the breakfasts were very adequate. Everything correct. If i were to nitpick I’d love coffee NOT from a machine in the breakfast restaurant , but from a pot. Beautiful grounds, free parking and close to most things. Would i stay here again, ABSOLUTELY!!! Loved it.

Like many people using the Ferry I've always just ridden off, or got the the queue in time. I decided to have three days here, at the end of my 2000 mile trip. Left Haro and took a detour through Frias/Ona which was fantastic. Ride through the N632 to Santander Beachfront. Got to Hotel, pay up front for room. 3rd Floor, Sea View. Reception excellent Hotel very good, but Bike outside in Moto area for three days. Good breakfast, with a number of sittings. Lots of bars, Beach is brilliant. Mercardo near Surf School. I found bar food average, but others raved about the Seafood. I would stay here again. In fact I might book for September trip.

From the outside the hotel doesn’t look like much but the interior more than makes up for it. Welcomed very nicely by staff and was easy to find our room. Room was a great size and lay out and the bed was incredibly comfy. There were always staff available if needed but we didn’t have any problems. The hotel was in a great location and the beaches and restaurant were lovely.

More illusion than reality. The The entrance matches a grand hotel. The reception was also friendly and good. Unfortunately the room was neither like in the photos nor did it correspond to a 4* hotel. No minibar, no glasses, no coffee or tea, only an armchair and relatively small. For a 3* it would be ok. On the plus side, our room and the whole hotel was very clean. We booked in advance in the ”luxurious restaurant” for a celebration dinner. This was also confirmed to us. We were then allowed to have our wedding day meal in the bar, cafeteria. It wasn't just the temperature that was cold. Also the room and the service. The menu was minimal. But the food was ok. Too bad, in this place you have to do more. Very disappointing!

So I stayed 3 nights here. Junior suite with sea view. I really enjoyed the stay. The bathroom was newly redone it seems, and very well cleaned. I say this as the bedroom was a bit outdated in furniture, but that for me didn't take away any of the enjoyment of the stay. Great view of the ocean and in quite a popular spot, as there were weddings and functions on Friday and Saturday. Good buzz, and great location if you want to be by the sea. The town is a 5 minute taxi drive costing around 5 euro. Quick speedy no fuss with taxis, as taxi rank is about 30 steps away. Staff were friendly in reception and that was very helpful, as there are not alot of English speakers around. They were very accommodating. I would like to add the food was average. Nothing special about the food, not alot of effort put in, but for me there is plenty around to eat, and it is all culturally and locally based. The breakfast was sub standard. Not worth it. Room service ends 10.30. And waiting staff seemed a bit uncomfortable, or a bit not interested. But not particularly anything that stands out. Clean, good views, bedroom outdated, bathroom well above standard, food is a no-go. So I give it 4 stars just because I had a really great time heading back to the hotel after visiting attractions and walks around the whole area.